Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Planned Parenthood of Orange and San Bernardino Counties. As a Call Center Representative, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a positive experience for all callers.
Responsibilities:- Answer telephone calls efficiently and effectively, providing accurate and timely information to patients and callers.
- Schedule patient appointments according to our guidelines, using our computer-based appointment schedule.
- Provide callers with appropriate resources and information, including payment options and benefits information.
- Verify patient benefits and eligibility with insurance companies.
- Adhere to our scripts and protocols, ensuring consistency and accuracy in all interactions.
- Comply with safety procedures, including emergency procedures.
- High school diploma or equivalent required.
- One year of proven customer service experience or healthcare background preferred.
- Bilingual Spanish preferred.
- Competitive benefits package, including medical, dental, and vision coverage.
- Generous vacation, sick, and holiday benefits.
- 401(k) matching contributions.
We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates.
Salary Range: $37,002.17 - $42,163.43 per year.
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