Customer Service Representative

2 weeks ago


Orange, California, United States U-Haul Full time
Customer Service Representative

U-Haul is seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Inspect and maintain equipment on the lot, ensuring it is in good working condition.
  • Answer customer questions and provide education on products and services, promoting a positive customer experience.
  • Prepare rental invoices and accept equipment returned from rental, ensuring timely and accurate processing.
  • Install hitches and trailer wiring, and fill propane tanks, as needed.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on company policies and procedures.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work environment is fast-paced and dynamic, with moderate risks or discomforts requiring special safety precautions. Protective clothing and gear may be required.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We strive to provide a safe and inclusive work environment for all employees.



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