Customer Service Representative
2 weeks ago
The Judge Group is seeking a highly skilled Customer Service Representative to join our team in Orange, CA.
As a Customer Service Representative, you will be the primary point of contact for members and providers, providing exceptional support and resolving issues in a timely and professional manner.
Key Responsibilities:
- Assist members and providers with questions related to the program
- Provide information regarding eligibility, enrollment, benefits, and services to eligible members and providers
- Ensure accurate and timely resolution of issues
Requirements:
- High school diploma or equivalent required
- 6 months of experience in a call center capacity required
- Bilingual in English and one of the defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required
Preferred Qualifications:
- 6 months of health maintenance organization (HMO), Medi-Cal/Medicaid, and health services experience
- Typing speed of 35 words per minute (WPM)
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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