Customer Service Representative

4 weeks ago


Orange, California, United States Johnson Service Group Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Answer incoming calls in a timely and professional manner
  • Process orders and perform necessary follow-up or call-backs
  • Stay up-to-date on company products and specials
  • Collaborate with outside sales representatives to address customer inquiries
  • Maintain accurate customer database information
  • Provide top-notch service to walk-in customers
  • Assist customers in placing orders by offering product knowledge
  • Understand and learn company internal processes
  • Resolve customer issues in a professional and timely manner
  • Process online quotations and orders
  • Support the creation of driver route sheets
  • Complete additional tasks and responsibilities as assigned

About Johnson Service Group:

Johnson Service Group is a leading staffing and consulting services company with 40 years of experience investing in people and companies. We are committed to empowering our employees, helping our clients achieve their goals, and fostering a positive work environment.

We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.



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