Customer Service Representative

1 day ago


Orange, California, United States The Midtown Group Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at The Midtown Group. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and their members.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries and concerns
  • Assist customers with program-related questions and issues
  • Collaborate with internal teams to resolve customer issues
  • Develop and maintain relationships with customers to ensure high levels of satisfaction
Requirements:
  • High school diploma or equivalent required
  • 6 months of experience in a call center capacity required
  • Typing speed of 35 words per minute (WPM) required
Preferred Qualifications:
  • 6 months of Medi-Cal/Medicaid or health services experience
Work Environment:

The Midtown Group is an Equal Opportunity Employer. We are a small, woman-owned business certified by the Women's Business Enterprise National Council (WBENC). We provide trusted staffing services nationwide to thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.



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