Customer Service Quality Assurance Specialist
2 days ago
Echelon Fitness is seeking a Quality Assurance Analyst to monitor and assess the quality of customer conversations across all departments in our call center.
Key Responsibilities:- Monitor and assess agent performance against our scorecard
- Maintain and develop internal support and patient call quality standards
- Review and rate a subset of service agent conversations and provide agents with meaningful and constructive feedback
- Assess service interactions based on company standards and create strategies for improvement
- Drive regular 1-on-1 coaching sessions with agents to facilitate their learning and identify opportunities for improvement
- Document and initiate needs for training or onboarding programs
- Create reports that reflect individual and team level performance and present findings to management
- Participate in calibration sessions to maintain consistency in performance evaluations
- Contribute to the team culture in a positive manner
- Associates Degree or higher
- 2+ years experience in customer service type roles
- Experience in Customer Service Quality or Training roles
- Strong evaluation and analytical skills
- Excellent people skills and ability to communicate constructive feedback
- Excellent organizational skills
- Strong problem-solving skills
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Quality Assurance Specialist
2 weeks ago
Chattanooga, Tennessee, United States inSync Staffing Full timeJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at inSync Staffing. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and for implementing processes to improve our quality control measures.Key Responsibilities:Develop and implement quality control plans...
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Quality Assurance Specialist
1 week ago
Chattanooga, Tennessee, United States Wise Staffing Full timeJob SummaryWe are seeking a highly detail-oriented and organized Quality Assurance Specialist to join our team at Wise Staffing. As a Quality Assurance Specialist, you will be responsible for meticulously inspecting products for defects and ensuring that they meet the highest standards of quality.Key ResponsibilitiesInspect Products for Defects: Follow...
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Quality Assurance Specialist
6 days ago
Chattanooga, Tennessee, United States inSync Staffing Full timeJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at inSync Staffing. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Execute the quality control plan to ensure compliance with industry standardsCalibrate quality measurement...
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Quality Assurance Specialist
3 days ago
Chattanooga, Tennessee, United States Integrated Resources Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Integrated Resources. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our coatings and paint processes.Key ResponsibilitiesExecute the Quality measures control plan to ensure compliance with industry standards.Calibrate quality...
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Quality Assurance Specialist
2 weeks ago
Chattanooga, Tennessee, United States Staff Management | SMX Full timeJoin Our Team as a Quality Assurance SpecialistStaff Management | SMX is seeking dedicated individuals for the role of Quality Assurance Specialist. This position offers a pathway to permanent employment with a prominent electronics manufacturer. The compensation starts at $18.50 per hour, with a potential increase to $20 per hour after a designated period,...
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Senior Quality Assurance Specialist
3 hours ago
Chattanooga, Tennessee, United States GlaxoSmithKline Consumer Healthcare, L.P. Full timeJob SummaryWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at GlaxoSmithKline Consumer Healthcare, L.P. This role will be responsible for ensuring the safety, quality, and efficacy of our products by providing direct support to customers in the production value streams, Quality Control, Technical Services, and Validation...
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Quality Assurance Specialist
1 week ago
Chattanooga, Tennessee, United States Novolex Full timeAbout NovolexNovolex is a leading manufacturer of innovative packaging solutions, committed to sustainability and excellence in the food, retail, health, and industrial markets.Job SummaryWe are seeking a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our...
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Quality Assurance Specialist
2 days ago
Chattanooga, Tennessee, United States Food Lion Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Quality Assurance Associate to join our team at Food Lion. As a Quality Assurance Associate, you will play a critical role in ensuring that our stores maintain the highest standards of quality and safety.Key ResponsibilitiesMaintain a clean and safe shopping environment by adhering to company...
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Lead Construction Quality Assurance Specialist
3 weeks ago
Chattanooga, Tennessee, United States STREET LEGAL INDUSTRIES INC Full timePosition Overview: Senior Field Construction Quality Assurance SpecialistWe are seeking a qualified Senior Field Construction Quality Assurance Specialist to oversee quality assurance measures within our construction projects. This role is critical in ensuring that all work aligns with established plans and specifications. The successful candidate will...
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Senior Construction Quality Assurance Specialist
3 weeks ago
Chattanooga, Tennessee, United States STREET LEGAL INDUSTRIES INC Full timeOpportunity: Senior Construction Quality Assurance SpecialistSTREET LEGAL INDUSTRIES INC is seeking a qualified Senior Construction Quality Assurance Specialist. This role involves overseeing field inspections to guarantee adherence to project specifications and standards. The successful candidate will possess extensive experience in the construction sector,...
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Quality Assurance Specialist
3 weeks ago
Chattanooga, Tennessee, United States Advantage Resourcing Full timeAre you known for your exceptional attention to detail? Do you thrive in a dynamic setting where maintaining high standards is essential? If this resonates with you, we have a remarkable opportunity at Advantage Resourcing. Our client is dedicated to enhancing the safety of products for families globally, collaborating with sectors such as automotive,...
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Senior Quality Assurance Specialist
1 month ago
Chattanooga, Tennessee, United States GlaxoSmithKline Full timeSite Name: USA - Montana - HamiltonPosted Date: Aug 6 2024The Senior Quality Assurance Specialist will represent operational QA to ensure the safety, quality and efficacy of product by providing direct support to customers in the production value streams (commercial and product-related), Quality Control, Technical Services (e.g. Facilities, Engineering and...
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Quality Assurance Specialist
3 weeks ago
Chattanooga, Tennessee, United States Astec Industries Full timeJob OverviewBUILT TO CONNECTAstec is a leading global company focused on environmentally sustainable infrastructure and manufacturing solutions for asphalt road construction and aggregate processing. Our mission is to innovate and deliver the highest quality products for the industries we serve worldwide.POSITION SUMMARYThe Quality Technician plays a crucial...
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Service Quality Analyst
1 week ago
Chattanooga, Tennessee, United States ALONJA Enterprises LLC Full timeJob DescriptionALONJA Enterprises LLC is a leading provider of quality assurance services, seeking 10 exceptional individuals to join our team as Quality Assurance Specialists.We are recruiting independent contractors to provide their expertise in evaluating the level of customer service and processes for various companies. This is a part-time opportunity...
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Quality Assurance Specialist
2 weeks ago
Chattanooga, Tennessee, United States Compass Group Careers Full timeJob SummaryThe Quality Assurance Specialist is a key member of the Compass Group Careers team, responsible for supporting and implementing the quality management system. This role plays a critical part in ensuring the highest standards of quality and excellence in our operations.Key ResponsibilitiesProvides audit support to operations teams, including...
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Quality Assurance Specialist
2 weeks ago
Chattanooga, Tennessee, United States Compass Group Careers Full timeJob SummaryThe Quality Assurance Specialist is a key member of the Compass Group Careers team, responsible for supporting and implementing the quality management system. This role plays a critical part in ensuring the highest standards of quality and excellence in our operations.Key ResponsibilitiesProvides audit support to operations teams, including...
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Phlebotomist - Donor Care Specialist
2 weeks ago
Chattanooga, Tennessee, United States Blood Assurance Full timeBlood Assurance is a nonprofit, full-service regional blood center seeking a compassionate and dependable Phlebotomist to work in a mobile setting. The ideal candidate will have a strong customer service background and be able to work independently with minimal supervision.Key Responsibilities:Interview donors to assess their suitability to donatePerform...
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Quality Assurance Specialist
2 weeks ago
Chattanooga, Tennessee, United States Astec Industries Full timeJob OverviewBUILT TO CONNECTAstec is a worldwide leader in environmentally sustainable infrastructure and manufacturing, specializing in asphalt road construction and aggregate processing. Our mission is to innovate and produce cutting-edge products for the industries we serve, utilizing advanced solutions and technologies to meet the needs of our global...
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Quality Assurance Specialist
3 weeks ago
Chattanooga, Tennessee, United States Astec Industries Full timeJob OverviewBUILT TO CONNECTAstec is a leading global company focused on environmentally sustainable infrastructure and manufacturing solutions in asphalt road construction and aggregate processing. Our goal is to innovate and develop the most advanced products for the industries we serve, utilizing cutting-edge technologies to support customers...
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Quality Management Specialist
3 weeks ago
Chattanooga, Tennessee, United States Compass Group Careers Full timeJob OpportunityCompany: Compass Group CareersPosition: Quality Assurance SpecialistLocation: Various locations nationwideSalary: CompetitiveBenefits: Medical, Dental, Vision, Retirement Plan, Paid Time Off, and moreAbout the Company: Compass Group Careers is a premier provider of facility services, committed to enhancing the experience of its employees while...