Specialized Medical Ability Resource Program Coordinator
3 weeks ago
At Virginia Foundation for Healthy Youth, we are committed to providing exceptional care to our patients. Our team is dedicated to making a purposeful difference in the communities we serve, and in how health care is delivered. We take care of the whole person, with a team to address the fundamental, social, and emotional needs that contribute to total health.
Job Summary
The Medical Ability Resource Program Specialist will be an integral part of our Specialized Medical Ability Resource Program, providing support to staff and members in need of assistance related to leave processes. The Specialist will deal with sensitive departmental and organizational matters, work independently, and be responsible for auditing online requests for care gaps, completion of formulaic requests, and other duties as assigned.
Key Responsibilities
- Monitor appointment completion and communicate to the reviewers.
- Complete formulaic requests following standard guidelines.
- Triage incoming staff messages, resolve or escalate as appropriate.
- Communicate effectively when working with clinicians to address disability related questions.
- Develop and maintain expertise in federal, state, and local disability related regulations and legislation, including FMLA, WPFMLA, etc., as well as Disability Duration Guidelines, and Milliman Criteria.
- Outreach patients via phone and/or secure message to obtain information as appropriate.
- Support WPMG goals and objectives to improve patient care, disability prevention and management.
Requirements
- Self-directed: Ability to work independently with indirect supervision and learn quickly to apply in-depth knowledge of department practices.
- Problem Solving: Ability to problem solve and exercise good judgement in handling/releasing confidential/sensitive information.
- Communication: Strong written and oral communication skills, with attention to detail and accuracy.
- Organization: Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timelines.
Benefits
Benefits include medical/dental/vision benefits, 401(k) & employer-paid retirement contributions, paid vacation, long-term disability, long-term care benefits.
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Renton, Washington, United States Virginia Foundation for Healthy Youth Full timeAbout UsWashington Permanente Medical Group (WPMG) is a clinician-led, self-governed and independent multi-specialty group practice, providing care to the more than 700,000 Kaiser Permanente patients in Washington state.We work unencumbered by traditional health care obstacles and without silos; prioritizing people over profits, collaboration over ego, and...
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