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Field Care Coordinator

1 month ago

Renton, Washington, United States One Medical Full time
About One Medical

One Medical is a pioneering healthcare organization that is revolutionizing the way primary care is delivered. Our mission is to make quality care more affordable, accessible, and enjoyable for everyone. We're not just a doctor's office - we're a team of dedicated professionals who are passionate about transforming healthcare.

The Opportunity

We're seeking a highly skilled and compassionate Field Care Coordinator to join our High Risk team. As a Field Care Coordinator, you will play a critical role in supporting our patients with care outside of the traditional clinic setting. You will work closely with patients, families, and other care teams to facilitate telehealth visits, conduct clinical assessments, and provide education and support to patients and their families.

Key Responsibilities:
  • Facilitate telehealth visits in patients' homes, using technology to ensure seamless communication with providers.
  • Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider.
  • Provide education and support to patients and their families on how to use technology to coordinate care with their care teams.
  • Coordinate care with patients, families, and other outside care teams as needed, connecting patients to community resources and services that promote health and well-being.
  • Participate in the daily operations of the High Risk Care Team, including answering incoming phone calls, responding to emails, and facilitating transitions of care services.
Requirements:
  • At least 1 year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
  • Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
  • Strong written and verbal communication skills; Spanish speaking is a plus.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care.
What We Offer

At One Medical, we're committed to providing our team members with a comprehensive benefits package that includes:

  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.

We're an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.