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Field Care Coordinator

1 month ago

Renton, Washington, United States One Medical Full time
About the Role

One Medical is seeking a highly skilled and compassionate Field Care Coordinator to join our High Risk team. As a Field Care Coordinator, you will play a critical role in supporting our patients with care outside of the traditional clinic setting, providing telehealth services, and facilitating access to community resources.

Key Responsibilities:

  • Facilitate telehealth visits in patients' homes, using technology to ensure seamless communication with providers.
  • Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider.
  • Clinical duties may include providing best-in-class telehealth setup services, performing and assisting with extended scope duties such as clinician-guided physical exams, health status screenings, and non-blood specimen collection.
  • Coordinate care with patients, families, and other outside care teams (specialists, home health, etc.) as needed.
  • Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living.
  • Assist patients and their families to fully participate in healthcare services and navigate community services or other resources in support of their goals.

Requirements:

  • At least 1 year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
  • Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
  • Strong written and verbal communication skills; Spanish speaking is a plus.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care.
  • Clinical skills in performing basic vitals and clinical assessments preferred.
  • Experience facilitating access to community resources or social service agencies preferred.
  • Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over zoom, and using multiple software systems simultaneously.

What We Offer:

  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.

Protecting Your Future:

  • 401K match.
  • Opportunity to participate in company equity programs.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

This is a full-time role with shifts generally taking place between 8:00am-5:00pm (Monday through Friday) based in Renton area, Washington. Flexibility to travel throughout the day to patient homes in the Seattle area and work in a variety of Seattle offices based on assignment. Mileage will be reimbursed at the IRS/Federally established rate.