Front Office Assistant Manager

2 days ago


Norfolk, Virginia, United States Atrium Hospitality Full time
Job Summary

The Assistant Front Office Manager plays a crucial role in ensuring a seamless guest experience at our hotel. This position is responsible for overseeing front desk operations, directing staff, and providing exceptional customer service.

Key Responsibilities
  • Manage front desk operations, including check-ins, check-outs, and guest services
  • Supervise and direct front desk staff to ensure efficient and effective service delivery
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and analyze front desk performance metrics to identify areas for improvement
Requirements
  • Proven experience in a front office or hotel management role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Knowledge of hotel operations and front desk procedures
What We Offer

Atrium Hospitality offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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