Front Office Manager

2 weeks ago

Norfolk, Virginia, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest satisfaction and product quality standards are met.

Key Responsibilities
  • Guest Service
    • Maintain a customer-centric approach to hotel operations, ensuring all guests receive a high level of service and satisfaction.
    • Develop and implement added value customer service programs to enhance the guest experience.
    • Empower hotel staff to deliver exceptional guest service by encouraging and rewarding responsive guest assistance.
    • Meet or exceed hotel guest satisfaction measures, ensuring a positive reputation for Concord Hospitality.
  • Front Desk Management
    • Act as manager on duty for the hotel, overseeing front desk operations and ensuring seamless check-in and check-out procedures.
    • Train and develop front desk staff to meet high standards of service and product quality.
    • Lead and assist in Revenue Management functions, including conference calls with Corporate Management and brand revenue management centers.
    • Ensure front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables.
  • Human Resources
    • Manage human resources functions, including recruiting, selection, orientation, training, performance planning, and evaluation.
    • Maintain a positive, cooperative work environment between staff and management.
    • Emphasize employee selection, training, and development as a way of doing business.
    • Ensure all hotel employees understand hotel objectives and policies.
  • Safety and Security
    • Ensure compliance with local health and safety codes and regulations.
    • Recognize and correct potential safety hazards in the hotel.
    • Understand and follow policies and procedures for the hotel's key control system.
  • Operations
    • Maintain physical product standards by managing preventive maintenance programs and scheduling deep-cleaning activities.
    • Ensure ongoing staff and employee involvement in preventive maintenance programs.
    • Protect the interests of the hotel during capital projects.
Why Concord Hospitality?

We are a company that values our associates and provides a great work environment. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are committed to providing a positive and inclusive work environment, where our associates can grow and develop their careers.

We are proud to be an EEO employer and maintain a drug-free workplace. We offer a competitive salary range of $52,655 - $65,819 and a comprehensive benefit package, including medical, dental, vision, life insurance, and 401K program.

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