Customer Service Manager
5 days ago
The Customer Relations Supervisor is responsible for overseeing customer service operations, ensuring exceptional client experiences, and driving business growth. This role requires a strong understanding of customer service principles, analytical reporting, and leadership skills.
Key Responsibilities:- Supervise a team of customer support representatives to ensure seamless customer interactions.
- Manage multiple departmental mailboxes and assign tasks accordingly.
- Maintain daily work audits to ensure quality and productivity.
- Assist with sector and departmental reporting to inform business decisions.
- Manage the Canteen website inquiries and 1-800 line to provide timely support.
- Provide ad-hoc reports as requested by management to drive business insights.
- Develop new methodologies to drive efficiencies within the department.
- 5+ years of customer service and reporting experience.
- Proficiency in Excel (Pivot Tables) and Access is a must.
- Effective and engaging communication skills to frame complex scenarios in an easy-to-understand manner.
- Ability to problem-solve and shift between the big picture and details to make sound judgments.
- Ability to work independently, prioritize, and manage multiple projects in a deadline-driven environment.
- Ability to lead and train with a proactive and positive approach.
Compass Group Careers offers a comprehensive benefits package to its associates, including:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Compass Group is an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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