Customer Service Representative
1 day ago
Job Summary
Pilot Freight Services is seeking a full-time Customer Service Representative to work for our Charlotte Station, located in Charlotte, NC. The hours will be Monday - Friday from 8 am to 5 pm.
Key Responsibilities:
- Provide excellent customer service to all callers, answering incoming calls and resolving their inquiries in a timely and professional manner.
- Frequent and accurate communication with customers, cartage agents, and other stations and company personnel to ensure seamless coordination and resolution of issues.
- Provide rate quotes on shipments and track and trace shipment's progress to resolve any problems that may arise.
- Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner.
- Update customer sheets and maintain accurate records of customer interactions.
Requirements:
- Must have some Customer Service background and be detail-oriented.
- Must have excellent computer and communication skills, as well as the ability to multi-task in a high-paced environment.
- Must be able to be on an on-call rotation.
- Must have a high school diploma or better.
- Must have 2-5 years of experience in Customer Service.
Preferred Skills:
- Intermediate level of proficiency in MS Office Suite, including PowerPoint, Word, and Excel.
- Ability to make an impact and contribute to the success of a project or organization.
- Goal completion and dedication to tasks.
Equal Opportunity Employer: Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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