Customer Service Representative

1 day ago


Charlotte, North Carolina, United States Pilot Freight Service Full time

Job Summary

Pilot Freight Services is seeking a full-time Customer Service Representative to work for our Charlotte Station, located in Charlotte, NC. The hours will be Monday - Friday from 8 am to 5 pm.

Key Responsibilities:

  • Provide excellent customer service to all callers, answering incoming calls and resolving their inquiries in a timely and professional manner.
  • Frequent and accurate communication with customers, cartage agents, and other stations and company personnel to ensure seamless coordination and resolution of issues.
  • Provide rate quotes on shipments and track and trace shipment's progress to resolve any problems that may arise.
  • Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner.
  • Update customer sheets and maintain accurate records of customer interactions.

Requirements:

  • Must have some Customer Service background and be detail-oriented.
  • Must have excellent computer and communication skills, as well as the ability to multi-task in a high-paced environment.
  • Must be able to be on an on-call rotation.
  • Must have a high school diploma or better.
  • Must have 2-5 years of experience in Customer Service.

Preferred Skills:

  • Intermediate level of proficiency in MS Office Suite, including PowerPoint, Word, and Excel.
  • Ability to make an impact and contribute to the success of a project or organization.
  • Goal completion and dedication to tasks.

Equal Opportunity Employer: Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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