Front Desk Team Lead

4 days ago


Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

Job Summary

The Doubletree by Hilton Atlanta Perimeter Dunwoody is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and that our operations run smoothly and efficiently.

Key Responsibilities

  • Assist the Front Office Manager in directing the operations of the Front Desk staff to provide prompt, efficient, and courteous service to guests.
  • Ensure guest satisfaction by responding to guest requests in a friendly and service-oriented manner, resolving guest complaints, and greeting in-house guests.
  • Fills in at the Front Desk during busy periods or when staff needs dictate.
  • Perform other duties as assigned by management.

Additional Requirements

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Preferred Qualifications

  • Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.
  • Knowledge of Microsoft Office and reservation management system.
  • Experienced in Hilton Brand is preferred.
  • Weekends and nights availability is required.
  • Flexible work hours are required.


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