Front Desk Team Lead
4 days ago
Job Summary
The Doubletree by Hilton Atlanta Perimeter Dunwoody is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and that our operations run smoothly and efficiently.
Key Responsibilities
- Assist the Front Office Manager in directing the operations of the Front Desk staff to provide prompt, efficient, and courteous service to guests.
- Ensure guest satisfaction by responding to guest requests in a friendly and service-oriented manner, resolving guest complaints, and greeting in-house guests.
- Fills in at the Front Desk during busy periods or when staff needs dictate.
- Perform other duties as assigned by management.
Additional Requirements
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Preferred Qualifications
- Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.
- Knowledge of Microsoft Office and reservation management system.
- Experienced in Hilton Brand is preferred.
- Weekends and nights availability is required.
- Flexible work hours are required.
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