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Front Desk Operations Manager
2 months ago
Location: Hilton Garden Inn Atlanta Airport
Job Summary:
The Hilton Garden Inn Atlanta Airport is seeking a dedicated and professional Front Desk Manager to lead our front office team. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to providing exceptional guest experiences. As the Front Desk Manager, you will oversee the daily operations of the front desk, ensure the highest level of customer service, and train and mentor team members to meet brand standards.
Key Responsibilities:
- Manage Front Desk Operations: Oversee all front desk operations, including guest check-in/out, reservations, and handling guest inquiries.
- Lead and Train Team Members: Lead, train, and supervise the front desk team, ensuring adherence to hotel policies and procedures.
- Monitor Guest Satisfaction: Monitor guest satisfaction and resolve any guest issues promptly and professionally.
- Coordinate with Other Departments: Coordinate with other departments to ensure seamless guest experiences.
- Oversee Financial Operations: Oversee financial operations, including cash handling, billing, and reporting.
- Maintain a Positive Atmosphere: Maintain a positive and welcoming atmosphere in the lobby and public areas.
- Develop Training Programs: Develop and implement training programs to enhance team performance.
- Ensure Compliance: Ensure compliance with brand standards and Hilton Garden Inn's service excellence expectations.
Qualifications:
- Experience: Minimum of 2 years of experience in front desk operations in a supervisory or managerial role.
- Leadership Skills: Strong leadership and team management skills.
- Communication Skills: Excellent communication and interpersonal abilities.
- Technical Skills: Proficiency in hotel management software (preferably OnQ) and Microsoft Office Suite.
- Stress Management: Ability to handle stressful situations with poise and professionalism.
- Organizational Skills: Strong organizational skills and attention to detail.
- Flexibility: Flexibility to work various shifts, including weekends and holidays.
Benefits:
- Competitive Salary: Competitive salary and bonus structure.
- Health Insurance: Health, dental, and vision insurance.
- Paid Time Off: Paid time off and holiday pay.
- Employee Discounts: Employee discounts on hotel stays and other Hilton brand properties.
- Professional Growth: Opportunities for professional growth and development.
