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Guest Services Representative

2 months ago

Austin, Texas, United States Dinjob Full time

Position Overview: Front Desk Agent

We are seeking a dedicated individual to join our team as a Front Desk Agent. This role is essential in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay.

Key Responsibilities:

  • Manage incoming calls and facilitate the check-in and check-out processes for guests.
  • Maintain high levels of guest satisfaction by addressing inquiries and concerns promptly.
  • Deliver outstanding customer service to enhance the overall guest experience.

Essential Qualifications:

  • A minimum of one year of experience in the hospitality sector is preferred.
  • Strong interpersonal skills to effectively resolve guest issues in a courteous manner.

Additional Requirements:

  • Flexibility in scheduling to accommodate various shifts.
  • Proficient in computer operations and software.
  • Professional appearance and a positive demeanor are essential.

Type: Full Time (Hourly)