Technology Assistance Specialist

1 week ago


Chicago, Illinois, United States Prairie State College Full time
Technology Support Services Analyst

This role is essential for the implementation and upkeep of technology hardware and software within a networked environment at Prairie State College. The position reports directly to the IT Support Services Manager.

Key Responsibilities:
  • Ensure confidentiality is maintained
  • Configure and set up technology hardware and software
  • Provide assistance to end-users
  • Support maintenance tasks and documentation efforts
  • Research and recommend technology solutions
  • Stay informed about industry advancements
  • Deliver support via the Service Center/Help Desk
  • Create and update technology support documentation
  • Guide and mentor entry-level staff
Required Qualifications:
  • Associate degree or equivalent experience
  • A minimum of 3 years in a related role
  • Proven knowledge of computer applications
  • Strong proficiency in word processing and spreadsheet software
  • Ability to work autonomously with precision
  • Excellent communication skills
Preferred Qualifications:
  • Bachelor's degree in information systems or computer science
  • A+ certification
  • Network+ certification
  • Additional computer-related certifications
Work Schedule: Tuesday to Saturday, 8:30 AM to 5 PM. Compensation is commensurate with experience. Application Instructions: All applications must be submitted electronically. Ensure to apply by the designated deadline for full consideration.

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