IT Help Desk Analyst

2 weeks ago

Fort Worth, Texas, United States Radiology Associates of North Texas Full time
Job Summary:

We are seeking a highly skilled and motivated IT Help Desk Analyst to join our team at Radiology Associates of North Texas. As a key member of our IT department, you will be responsible for providing top-notch technical support to our administrative and physician users, ensuring the effective performance of our computer information systems and workstations.

Key Responsibilities:

  • Provide end-user support via our IT Service Management System, processing trouble tickets and work orders as required, logging all calls and resolutions, and responding to all help desk calls in a timely manner.
  • Serve as the initial point of contact for troubleshooting hardware and software issues.
  • Provide direct support service, repairs, and maintenance of computer hardware and peripheral equipment, installing new software releases, system upgrades, evaluating and installing patches, and resolving software-related problems.
  • Manage and deploy computer baseline images for end-users.
  • Maintain up-to-date virus protection on desktop and laptop computers.
  • Troubleshoot basic network connectivity issues, monitor network services and infrastructure, and respond to network emergencies.
  • Manage Microsoft Active Directory User and Computer accounts and password administration, creating and maintaining network users, directories, and security in accordance with established guidelines.
  • Maintain end-user training documentation and Service Management knowledge base articles.
  • Provide downtime communications when needed.
  • Regular and timely attendance.
  • Contribute to IT project initiatives as a dedicated team member.
  • Fulfill additional responsibilities as required to keep our IT operations running smoothly.

Requirements:

  • Flexibility to provide 24/7 365 coverage.
  • Education: Associate's Degree; Bachelor's Degree in Computer Science or related field; and/or equivalent IT work experience. CompTIA A+ certification is a plus.
  • Experience: ITIL foundation or other IT vendor certifications preferred but not required.
  • Ability to work effectively based on management direction as well as to work as a strong team contributor.
  • Ability to communicate effectively with customers, internal technology teams, and end-users; proven experience installing software, security patches, and updates.
  • Ability to configure and deploy PC's and peripheral devices; strong organizational skills; ability to learn quickly and efficiently as a team player with minimal supervision.
  • Ability to multitask based on priority; customer-focused and detail-oriented.
  • Solid experience with computer hardware, mobile devices, and current Windows Operating Systems.
  • Proficiency in the Microsoft Office Suite and familiarity with Active Directory/Administrative Tools.
  • Experience with Remote support tools and Ring Central or cloud Voip phone que systems.
  • Commitment to a minimum 40-hour work week, unless otherwise instructed.

Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 30 pounds at times.
  • Physically able to install equipment, including under desks.
  • Must be able to complete tasks even with frequent interruptions.
  • Must be able to use discretion and independent judgment as needed.
  • Must be able to speak clearly on the phone and to peers and staff.

Benefits:

Health insurance, 401k/Roth plan (4% company match), life and long-term disability, HSA company contributions, paid parental leave, paid volunteer hours, 8 paid holidays, 15 days of vacation annually, voluntary vision/dental/short-term disability.

Radiology Associates of North Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy or related conditions, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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