Client Care Specialist
2 weeks ago
Position Overview:
The role of the Customer Service Representative is vital in delivering outstanding service to our clients at Foxbank Veterinary Hospital. This position embodies our mission and values, serving as the first and last point of contact for clients visiting our facility. We seek an enthusiastic and adaptable individual who thrives in a dynamic environment and is dedicated to providing exceptional care to both clients and their pets.
Core Values:
At our practice, we prioritize a culture that values integrity and positivity. Our core principles guide our actions and decisions:
- Integrity in Communication
- Positive Attitude
- Exceptional Service
- Accountability
- Continuous Improvement
Key Responsibilities:
The Customer Service Representative will be responsible for:
- Managing incoming calls and inquiries.
- Scheduling appointments for various services, including wellness and surgical procedures.
- Processing payments and issuing invoices post-appointment.
- Maintaining a clean and organized reception area.
- Demonstrating empathy and care towards both human and animal clients.
- Responding to phone calls and emails promptly.
- Exhibiting strong organizational, time management, and multitasking skills.
- Welcoming clients and their pets, ensuring a personal touch by greeting them by name.
- Assisting in the training of new team members.
- Confirming appointments through the client's preferred communication method.
- Understanding practice logistics to support technical staff as needed.
Qualifications:
To be successful in this role, candidates should possess:
- Experience in a veterinary practice or a customer service role.
- Excellent written and verbal communication skills.
- A compassionate demeanor, especially in high-stress situations.
- Strong telephone and computer proficiency.
- A collaborative spirit and willingness to learn.
- Preferred: Familiarity with Practice Management Systems.
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