Customer Service Representative

4 days ago

Baton Rouge, Louisiana, United States Paul Pacanovsky - State Farm Agent Full time
Job Overview

Paul Pacanovsky - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Representative. As a key member of the team, you will play a vital role in building and maintaining strong relationships with customers, promoting State Farm products, and providing exceptional service.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and support to meet their insurance needs.
  • Product Promotion: Educate customers about State Farm products, including auto, home, and life insurance, and promote these products to meet their needs.
  • Service Delivery: Provide prompt, accurate, and friendly service to customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Team Collaboration: Work closely with the agent and other team members to develop and implement effective marketing strategies and promote the office.
  • Continuous Learning: Stay up-to-date on industry developments and product offerings, and participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Excellent Communication Skills: Possess excellent written, verbal, and listening skills, with the ability to effectively communicate with customers and team members.
  • People-Oriented: Be a people person, with a strong focus on customer service and a desire to build strong relationships.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Self-Motivated: Be self-motivated and proactive, with a strong work ethic and a commitment to success.
  • Detail-Oriented: Possess a high level of attention to detail, with the ability to accurately process and manage customer information.
  • Proactive Problem-Solving: Be able to proactively identify and resolve customer issues, and provide solutions to meet their needs.
  • Team Player: Be able to work effectively in a team environment, with a strong focus on collaboration and communication.
  • Computer Skills: Possess basic computer skills, with the ability to learn and use software applications to support customer service and sales activities.
  • Insurance Knowledge: Have a strong understanding of insurance products and services, with the ability to educate customers and promote State Farm offerings.
  • License Requirements: Possess a Property and Casualty license, and a Life and Health license, with the ability to meet ongoing licensing requirements.
  • Education: A Bachelor's degree is preferred, but not required.

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