Customer Service Representative
6 days ago
Window World of Baton Rouge, LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our clients.
Key Responsibilities- Customer Interaction: Handle customer inquiries and concerns in a professional and courteous manner, ensuring that all issues are resolved to the customer's satisfaction.
- Product Knowledge: Possess in-depth knowledge of our products and services, including features, benefits, and applications.
- Account Management: Manage customer accounts, including updating records and tracking interactions.
- Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless issue resolution and customer satisfaction.
- Process Improvement: Identify areas for process improvement and recommend changes to enhance customer experience and efficiency.
- Education: High school diploma or equivalent required.
- Experience: 1 year of experience in customer service or a related field preferred.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Computer Skills: Proficient in Microsoft Office products and able to learn new software applications quickly.
- Work Schedule: Ability to work a standard Monday-Friday schedule with occasional rotating Saturdays.
- Hourly Pay: Starting at $15 per hour, with opportunities for advancement and bonuses.
- Paid Time Off: Accrue paid time off and vacation days.
- Comprehensive Benefits: Enjoy a comprehensive benefits package, including health, dental, and vision insurance.
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