Customer Service Representative

6 days ago


Baton Rouge, Louisiana, United States Window World of Baton Rouge, LLC Full time
Job Summary

Window World of Baton Rouge, LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our clients.

Key Responsibilities
  • Customer Interaction: Handle customer inquiries and concerns in a professional and courteous manner, ensuring that all issues are resolved to the customer's satisfaction.
  • Product Knowledge: Possess in-depth knowledge of our products and services, including features, benefits, and applications.
  • Account Management: Manage customer accounts, including updating records and tracking interactions.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless issue resolution and customer satisfaction.
  • Process Improvement: Identify areas for process improvement and recommend changes to enhance customer experience and efficiency.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of experience in customer service or a related field preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Computer Skills: Proficient in Microsoft Office products and able to learn new software applications quickly.
  • Work Schedule: Ability to work a standard Monday-Friday schedule with occasional rotating Saturdays.
Benefits
  • Hourly Pay: Starting at $15 per hour, with opportunities for advancement and bonuses.
  • Paid Time Off: Accrue paid time off and vacation days.
  • Comprehensive Benefits: Enjoy a comprehensive benefits package, including health, dental, and vision insurance.


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