Library Technology Support Assistant

2 weeks ago


Elgin, Illinois, United States Elgin Community College Full time

About Elgin Community College:

Elgin Community College is dedicated to serving a diverse student body of over 9,000 individuals at various stages of their educational paths. We offer a wide range of programs, including university transfer, vocational training, continuing education, and adult basic education. Our community is committed to fostering an inclusive campus environment where every individual—students, staff, faculty, and visitors—feels appreciated and valued. Each employee plays a vital role in fulfilling the college's mission, and we promote a supportive workplace through professional growth opportunities, competitive benefits, and a culture of recognition and teamwork.


Work Schedule:

Monday to Saturday; Flexible hours available.


Compensation:

$14.00 per hour.


Employment Status:

Non-Exempt.


Funding Source:

This position is grant-funded.


Position Overview:

The primary responsibility of this role is to assist students with the use of library computers, printers, and copiers. The individual in this position is expected to proactively offer support when students or staff appear to need assistance, as well as respond promptly to requests for help. Duties include monitoring and replenishing paper supplies in printers and copiers, ensuring staplers are stocked, and maintaining cleanliness in print and copy areas at the start and end of shifts, as well as throughout the workday as necessary.


Essential Knowledge, Skills & Abilities:

Proficiency in computer operations, including file management; basic understanding of Excel, Word, and PowerPoint; and foundational customer service skills.


Desired Knowledge, Skills & Abilities:

Key Responsibilities:

  1. Assist with copier operations.
  2. Provide support for printer usage.
  3. Offer basic assistance with D2L (Desire2Learn).
  4. Help with computer-related inquiries.
  5. Support users with AccessECC.
  6. Assist with technology in study rooms.

Additional Responsibilities:

Other tasks as assigned that are relevant to the job description.


Physical Requirements:

Light physical demands (up to 25 lbs occasionally or 10 lbs frequently).


Visual Requirements:

Close visual acuity is necessary (e.g., for computer work, assembly tasks).


Work Environment:

Moderate noise levels.


Environmental Conditions:

Typical office or administrative setting.


Equal Employment Opportunity Statement:

Elgin Community College is committed to a policy of equal opportunity and does not discriminate against any member of its community based on race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers. The college also provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and opportunities in employment practices, educational programs, and services. If you require reasonable accommodation during the application and hiring process, please inform the College's EEO/AA Officer. Requests for accommodations will be evaluated on a case-by-case basis.



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