Library Technology Support Specialist

2 months ago


Elgin, Illinois, United States Elgin Community College Full time

Position Overview: The primary responsibility of this role is to provide assistance to students utilizing library technology, including computers, printers, and copiers. The individual in this position is expected to proactively engage with students and staff, offering support whenever it appears needed, as well as responding promptly to requests for assistance.

Key Responsibilities:

  1. Assist with copier operations
  2. Support printer functionality
  3. Provide basic guidance on D2L
  4. Offer computer assistance
  5. Facilitate basic help with AccessECC
  6. Assist with technology in study areas

Required Skills and Competencies:

Proficient computer skills, including the ability to save and retrieve files; foundational knowledge of Excel, Word, and PowerPoint. Strong customer service abilities are essential.

Preferred Skills and Competencies:

The ideal candidate will demonstrate a commitment to enhancing the student experience through effective technology support and a collaborative approach to problem-solving.



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