Student Financial Support Assistant III

1 week ago


Elgin, Illinois, United States Elgin Community College Full time

About Elgin Community College:

Elgin Community College is dedicated to supporting over 9,000 learners at various stages of their academic paths, encompassing university transfer programs, vocational training, continuing education, and adult basic education. Our community values a nurturing environment where every individual—students, staff, faculty, and visitors—feels appreciated. Each employee plays a vital role in fulfilling the college's mission, and we promote a positive workplace through professional growth, competitive benefits, and opportunities for recognition and teamwork.


Work Schedule:

Up to 25 hours per week


Compensation:

This role is classified as grade 9, with a starting hourly rate of $16.32 and a midpoint of $18.80. Compensation will be determined based on education and experience, in accordance with the college's compensation policies.


FLSA Status:

Non-Exempt


Job Overview:

The individual in this position performs moderately complex tasks by managing the daily operations of student financial assistance applications. This role is characterized by the ability to represent the financial aid office at various campus events. General supervision is provided by the designated manager.


Required Knowledge, Skills & Abilities:

  1. High school diploma or equivalent educational experience.
  2. Strong organizational skills to meet deadlines while ensuring attention to detail.
  3. Problem-solving abilities with a focus on process improvement.
  4. Proficiency in Microsoft Office Suite.
  5. Effective interpersonal skills to engage with diverse individuals.
  6. Strong verbal and written communication skills.
  7. Customer service expertise.
  8. Ability to conduct internet searches and navigate various online platforms.
  9. Competence in using personal computers and relevant software.
  10. Flexibility to work evenings and weekends as required.

Essential Responsibilities:

  1. Assist students with financial aid documentation, addressing inquiries, and explaining financial aid processes while delivering exceptional service.
  2. Manage phone calls and emails effectively.
  3. Guide students through the FAFSA process, analyzing information and facilitating necessary corrections.
  4. Stay informed on regulatory policies and suggest procedural adjustments based on updates.
  5. Participate in special projects as assigned.
  6. Maintain necessary training and certifications.
  7. Ensure confidentiality of sensitive information and comply with privacy regulations.
  8. Demonstrate respect and understanding for diverse populations.
  9. Support colleagues during high-volume periods or staff shortages.
  10. Adhere to attendance and punctuality standards.

Additional Responsibilities:

  1. Perform other related duties as assigned.
  2. Be adaptable to a flexible work schedule, including days, evenings, and weekends as needed.

Physical Requirements:

This position is primarily sedentary, with occasional lifting of up to 10 lbs.


Visual Requirements:

Close visual acuity is necessary for tasks such as computer work.


Work Environment:

Typical office setting with moderate noise levels.


Equal Employment Opportunity Statement:

Elgin Community College is committed to a policy of equal opportunity and does not discriminate against any member of its community based on race, color, national origin, sex, age, religion, disability, or any other status protected by law. The college also provides reasonable accommodations for qualified individuals with disabilities to ensure equal access to employment and educational opportunities.



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