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Sales Associate

2 months ago

Boston, Massachusetts, United States Wolford Full time
Job Overview

Wolford is seeking a highly skilled and experienced retail professional to join our team as a Sales Associate. As a key member of our boutique team, you will be responsible for delivering exceptional customer service, promoting sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service:
    • Provide personalized service to customers, offering product recommendations and solutions to meet their needs.
    • Address customer inquiries and resolve issues promptly and professionally.
  • Sales and Merchandising:
    • Meet or exceed sales targets through effective sales techniques and product knowledge.
    • Maintain a high level of product knowledge, including features, benefits, and pricing.
    • Merchandise the boutique to ensure a visually appealing and organized store environment.
  • Operations and Administration:
    • Handle cash and credit transactions accurately and efficiently.
    • Process returns, exchanges, and product reclamations in accordance with company policies.
    • Maintain accurate records and reports, including sales data and customer information.
  • Team Collaboration:
    • Participate in regular team meetings and training sessions to stay up-to-date on product knowledge, sales techniques, and company initiatives.
    • Contribute to a positive and supportive team environment, promoting a culture of excellence and customer satisfaction.
Requirements
  • Previous experience in a luxury retail environment, preferably with a similar brand.
  • Proficiency with point-of-sale systems and ability to learn new technology quickly.
  • Exceptional customer service skills, with the ability to work effectively in a fast-paced environment.
About Us

Wolford is a leading luxury brand, renowned for its high-quality legwear and commitment to customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals, while contributing to the success of a dynamic and growing company.