Patient Services Representative

7 days ago


La Grange, Illinois, United States Specialized Dental Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Specialized Dental Partners. The successful candidate will be responsible for providing exceptional patient service, managing front office operations, and ensuring a smooth patient experience.

Key Responsibilities
  • Patient Relations: Greet and check in patients, providing a welcoming and professional atmosphere.
  • Front Office Operations: Manage patient records, verify insurance, and process payments in a timely and accurate manner.
  • Scheduling: Schedule appointments, manage the patient schedule, and ensure that all necessary documentation is completed.
  • Communication: Respond to patient inquiries, provide clear and concise information, and maintain open communication with patients and staff.
  • Administrative Tasks: Perform various administrative tasks, including data entry, mail distribution, and maintaining a clean and organized front office environment.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a dental front office setting preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in dental software programs.
Competencies
  • Technical Skills: Ability to assess own strengths and weaknesses, pursue training and development opportunities, and share expertise with others.
  • Customer Service: Ability to manage difficult customer situations, respond promptly to customer needs, and solicit feedback to improve service.
  • Interpersonal Skills: Ability to maintain confidentiality, listen actively, and remain open to others' ideas.
  • Oral and Written Communication: Ability to speak clearly and persuasively, write clearly and informatively, and read and interpret written information.
  • Quality Management: Ability to look for ways to improve and promote quality, demonstrate accuracy and thoroughness, and monitor own work to ensure quality.
  • Adaptability: Ability to adapt to changes in the work environment, manage competing demands, and change approach or method to best fit the situation.


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