Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Waste Connections. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
- Issue Resolution: Investigate and resolve customer complaints in a timely and professional manner.
- Service Promotion: Promote our services to customers, identifying opportunities to upsell and cross-sell.
- Communication: Effectively communicate with customers, colleagues, and management to ensure seamless service delivery.
- Documentation: Accurately document customer interactions, issues, and resolutions in our system.
Requirements:
- Customer Service Experience: 2 years of experience in a customer-facing role, preferably in a high-volume call center environment.
- Education: High school diploma or equivalent required.
- Technical Skills: Proficient in Microsoft Office, including Word, Excel, and Email.
- Soft Skills: Excellent verbal communication skills, empathy, and problem-solving abilities.
What We Offer:
- Competitive Compensation: Competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional growth.
- Collaborative Environment: Collaborative and dynamic work environment.
Waste Connections is an Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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