Loan Servicing Lead
1 week ago
At BluPeak Credit Union, we are seeking a highly skilled and experienced Loan Servicing Lead to join our team. As a key member of our Loan Servicing department, you will be responsible for overseeing the daily operations of our loan servicing team, ensuring timely completion and delivery of team deadlines and commitments.
Key Responsibilities:- Provide exceptional member service by proactively communicating with internal and external customers, resolving complaints, and tracking issues to ensure the best member experience.
- Responsible for team members' continuity of service excellence and achievement of individual, team, and organizational business goals and that supports Loan Servicing goals.
- Responsible for conducting testing of core system updates and releases, providing necessary system overrides for the Loan Servicing department.
- Collaborate closely with Marketing and Compliance departments on required statement updates, communicating changes to third-party vendors, and ensuring quality control prior to statement approval.
- Responsible for researching and implementing process streamlining initiatives, updates, and creating loan servicing policies and procedures to enhance departmental efficiency.
- Responsible for managing workflow to effectively meet deadlines, setting priorities, and organizing workloads to optimize departmental time management.
- High school diploma or equivalent.
- 5 years of Loan Servicing experience is required.
- Must have working knowledge of all consumer and real estate loan products, policies, procedures, services, and delivery methods.
- Minimum one year of lead or supervisory experience is required.
- Knowledge of credit union loan products and applicable policies and standards and understanding of government regulations and legal requirements involving loan servicing are required.
- Competitive hourly wage of $28-$32.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
We are an Equal Opportunity/Affirmative Action employer and welcome applications from diverse candidates. Please note that employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen, and credit check, as applicable and permissible by law.
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Loan Servicing Lead
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San Diego, California, United States BluPeak Credit Union Full timeJob Title: Loan Servicing LeadBluPeak Credit Union is seeking a highly skilled Loan Servicing Lead to join our team. As a key member of our Loan Servicing department, you will be responsible for overseeing the loan servicing tasks, ensuring timely completion and delivery of team deadlines and commitments.Key Responsibilities:Assign tasks, monitor progress,...
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