Senior Loan Servicing Manager

2 weeks ago

San Diego, California, United States Ascent Funding Full time
About Ascent Funding

Ascent Funding, LLC is a student success company on a mission to revolutionize the way students plan and pay for higher education by offering better financing options, student-driven innovation, and financial wellness resources.

Job Description

We are seeking a Senior Loan Servicing Manager to play a critical role in managing our servicing programs and third-party loan servicing partners. The successful candidate will define and own the critical success factors and performance management protocols to measure and analyze our loan portfolio performance.

Key Responsibilities
  • Coordinate with senior leadership to develop strategies to optimize loan portfolio performance through multi-channel communications.
  • Oversee relationship with vendors ensuring coordinating program updates, best-in-class service, and the establishment of service levels to drive portfolio performance.
  • Work closely with company leadership to ensure vendor contracts are structured with the appropriate risk provisions and mechanisms to ensure the suppliers' performance is meeting the company's business objectives within the agreed schedules.
  • Ensure that the cross-functional requirements of key stakeholders are properly captured and implemented across appropriate vendors.
  • Manage a team of three to five call center representatives, developing inbound/outbound call segments and strategies, and providing oversight and quality assurance to ensure compliance and operational KPIs are met.
  • Establish and maintain a strong working relationship with key servicing vendors to ensure internal policies, objectives, and product requirements are correctly implemented.
  • Establish a project management framework to ensure new products and product features are set up and deployed in a timely manner.
  • Proactively identify and translate operational challenges into business requirements that can be implemented either internally or with appropriate vendors.
  • Collaborate with the legal/compliance and operations teams to coordinate the mitigation of any regulatory or escalated consumer-initiated, servicing-related complaints, issues, or findings.
Requirements
  • Bachelor's degree in Business, Finance, Economics, or a closely related field.
  • 4+ years in consumer lending, subprime consumer loans, student lending, or consumer-facing financial services.
  • Experience with loan servicing organizations and processes supporting the servicing of consumer or education finance loans.
  • Experience in call centers or managing outbound/inbound teams.
  • Ability to work in a fast-paced environment and in a role that requires influencing across different levels in the organization (internal and vendors) and cross-functional teams (legal, finance, risk management, etc.) and successfully managing competing priorities.
  • Excellent problem-solving skills and ability to build processes to scale.
  • Exceptional communication skills and savvy interpersonal skills with an established ability to take initiative and build productive relationships between internal stakeholders and vendors.
What We Offer
  • Competitive pay with bonus and comprehensive benefits package, including compensation, company stock options, 401(k) + company match, medical, dental, and vision coverage, annual HSA contribution, life insurance, disability, and critical illness, paid holidays, community days, birthday off, snacks and drinks in the office, tuition reimbursement program, generous paid leave policies, vacation incentive plan, wellness, work-from-home funds, and more.

  • Mortgage Loan Officer

    1 week ago

    San Diego, California, United States Merchants Realty & Loan Corp Full time

    Job OpportunityWe are seeking a skilled Mortgage Loan Officer to join our team at Merchants Realty & Loan Corp. In this role, you will be responsible for evaluating and processing loan applications for our VA client base. Your duties will include interviewing applicants to gather financial information, assessing creditworthiness, and discussing loan terms....

  • Mortgage Loan Officer

    6 days ago

    San Diego, California, United States Merchants Realty & Loan Corp Full time

    Job OpportunityWe are seeking a skilled mortgage loan professional to support our VA loan operations. As a key member of our team, you will play a critical role in evaluating and processing loan applications for our valued clients.Key ResponsibilitiesConduct thorough interviews with applicants to gather financial information and assess...

  • Senior Loan Processor

    2 days ago

    San Diego, California, United States JobTracks Full time

    Job SummaryWe are seeking a highly skilled Senior Loan Processor to join our team at JobTracks. As a key member of our real estate lending team, you will be responsible for processing loan applications, verifying documentation, and ensuring timely status updates to our members.Key ResponsibilitiesLoan Processing: Verify original regulatory and compliant loan...

  • Loan Servicing Operations Manager

    4 weeks ago

    San Diego, California, United States BluPeak Credit Union Full time

    Job DescriptionLoan Servicing Operations ManagerJob SummaryThe Loan Servicing Operations Manager is a key member of the BluPeak Credit Union team, responsible for overseeing the loan servicing process and ensuring timely completion and delivery of team deadlines and commitments. This role will assign tasks, monitor progress, and address all issues that...

  • Mortgage Loan Officer/Processor

    2 days ago

    San Diego, California, United States Merchants Realty & Loan Corp Full time

    Job OverviewWe are seeking a seasoned mortgage loan professional to join our team at Merchants Realty & Loan Corp. In this hybrid role, you will evaluate and process loan applications for our esteemed VA client base.Key ResponsibilitiesConduct thorough interviews with applicants to gather comprehensive financial informationEvaluate creditworthiness and...

  • Senior Loan Documentation Manager

    2 weeks ago

    San Mateo, California, United States Community Bank of the Bay Full time

    Job Title: Senior Loan Documentation ManagerCommunity Bank of the Bay is seeking a highly skilled Senior Loan Documentation Manager to join our team. As a key member of our loan documentation department, you will be responsible for managing the preparation, validation, and accuracy of loan documentation for all loan types.Key Responsibilities:Supervise and...

  • Loan Servicing Lead

    2 days ago

    San Diego, California, United States BluPeak Credit Union Full time

    Job DescriptionLoan Servicing LeadJob SummaryThe Loan Servicing Lead is a critical role within BluPeak Credit Union, responsible for overseeing the loan servicing team and ensuring timely completion of tasks and deadlines. This position requires strong leadership and communication skills, as well as a deep understanding of loan servicing processes and...

  • Loan Servicing Lead

    6 days ago

    San Diego, California, United States BluPeak Credit Union Full time

    Job Title: Loan Servicing LeadBluPeak Credit Union is seeking a highly skilled Loan Servicing Lead to join our team. As a key member of our Loan Servicing department, you will be responsible for overseeing the loan servicing tasks, ensuring timely completion and delivery of team deadlines and commitments.Key Responsibilities:Provide exceptional member...

  • Loan Servicing Lead

    1 week ago

    San Diego, California, United States BluPeak Credit Union Full time

    Job Title: Loan Servicing LeadBluPeak Credit Union is seeking a highly skilled Loan Servicing Lead to join our team. As a key member of our Loan Servicing department, you will be responsible for overseeing the loan servicing tasks, ensuring timely completion and delivery of team deadlines and commitments.Key Responsibilities:Assign tasks, monitor progress,...

  • Loan Servicing Lead

    1 week ago

    San Diego, California, United States BluPeak Credit Union Full time

    Job Title: Loan Servicing LeadAt BluPeak Credit Union, we are seeking a highly skilled and experienced Loan Servicing Lead to join our team. As a key member of our Loan Servicing department, you will be responsible for overseeing the daily operations of our loan servicing team, ensuring timely completion and delivery of team deadlines and commitments.Key...

  • Loan Officer

    6 days ago

    San Francisco, California, United States Dollar Loan Center Full time

    About Dollar Loan CenterWe're a short-term lender dedicated to serving our community by providing financial solutions to our customers. Our team is passionate about delivering exceptional customer service and creating a positive experience for everyone who walks through our doors.Job SummaryWe're seeking a highly motivated and customer-focused Loan Processor...

  • Executive Director

    4 weeks ago

    San Diego, California, United States Oakmont Senior Living Full time

    Executive Director Job DescriptionOakmont Senior Living is seeking an experienced Executive Director to lead our senior living community in Pacific Beach. As a key member of our management team, you will be responsible for the overall management and direction of the community, ensuring exceptional quality, comfort, and care for our residents.Key...

  • Senior Non-QM Loan Processor

    1 week ago

    San Diego, California, United States Griffin Funding Full time

    Job OpportunityGriffin Funding is seeking a highly skilled Senior Non-QM Loan Processor to join our team. As a key member of our loan processing team, you will be responsible for processing high-volume loan applications with a focus on Non-QM loans. If you have a strong analytical mind, excellent communication skills, and a passion for delivering exceptional...

  • Senior Relationship Manager

    2 weeks ago

    San Diego, California, United States MRI Spokane Full time

    Job SummaryThe Commercial Relationship Manager is responsible for creating, developing, and managing a portfolio of commercial relationships within a specified region within the Bank's footprint. This role provides expert-level advice to customers on opportunities to utilize the Bank's deposit, loan products, and treasury management services.Key...

  • Senior Relationship Manager

    1 week ago

    San Diego, California, United States MRI Spokane Full time

    Job SummaryThe Commercial Relationship Manager is responsible for creating, developing, and managing a portfolio of commercial relationships within a specified region within the Bank's footprint. The incumbent in this position provides expert-level advice to customers on opportunities to utilize the Bank's deposit, loan products, and treasury management...

  • Senior Relationship Manager

    3 weeks ago

    San Diego, California, United States MRI Spokane Full time

    {"Job Title": "Senior Relationship Manager", "Job Summary": "At MRI Spokane, we are seeking a highly skilled Senior Relationship Manager to join our team. As a key member of our commercial banking team, you will be responsible for creating, developing, and managing a portfolio of commercial relationships within a specified region. Your expertise will be...

  • Senior Loan Accounting Manager

    4 weeks ago

    San Francisco, California, United States Prosper Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Loan Accounting Manager to join our team at Prosper. As a key member of our financial operations team, you will be responsible for overseeing the entire loan accounting function, ensuring timely and accurate financial reporting, and driving process improvements.Key ResponsibilitiesOversee...

  • Senior Relationship Manager

    3 weeks ago

    San Diego, California, United States Enterprise Bank & Trust Full time

    Senior Relationship ManagerEnterprise Bank & Trust is seeking a seasoned Senior Relationship Manager to develop and manage new commercial deposit and loan accounts, while enhancing existing relationships. As a key member of our team, you will be responsible for providing financial solutions to both existing and prospective clients, increasing the bank's...

  • Senior Relationship Manager

    2 weeks ago

    San Diego, California, United States Pacific Premier Bank Full time

    Job Title: Senior Relationship ManagerPacific Premier Bank is seeking a highly skilled Senior Relationship Manager to join our team in the San Diego market. As a key member of our commercial banking team, you will be responsible for developing and maintaining strong relationships with our middle market clients, providing expert advice and guidance on...

  • Culinary Services Manager

    4 weeks ago

    San Diego, California, United States Atria Senior Living Full time

    Culinary Services ManagerJob Summary:We are seeking a highly skilled and experienced Culinary Services Manager to join our team at Atria Senior Living. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our kitchen and dining venues, ensuring exceptional food quality, and providing outstanding customer...