Revenue Cycle Strategist
4 days ago
About Delta Utilities
We are a leading natural gas utility serving nearly 600,000 customers across East Baton Rouge and Orleans parishes. Our company is committed to safe, dependable service to our customers.
Job Description
The Natural Gas Billing Director will be responsible for managing our revenue cycle operations, including billing, payment, and credit processes. This individual will ensure compliance with all relevant laws, regulations, and tariffs while adapting policies and practices to align with changes in external requirements.
Key Responsibilities
- Lead the design, functionality, and data quality for CRM platforms (e.g., Oracle) and related systems supporting Customer Operations.
- Collaborate with BPO service providers, Finance, and Meter Services to minimize losses from unbilled revenues, arrears, and bad debt.
- Develop and implement billing and credit-related regulatory strategies in collaboration with Regulatory Affairs and Customer Operations.
Requirements
- Bachelor's degree in business administration, finance, accounting, or a related field.
- Minimum of 5+ years in revenue cycle management, accounts receivable, or related areas.
- Demonstrated knowledge of consumer billing, credit, and payment regulations.
- Previous experience working with Oracle CRM or similar systems.
Estimated Salary: $90,000 - $115,000 per year, depending on experience.
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