Customer Operations Director
4 days ago
We are seeking a highly skilled Customer Operations Director to join our team at Delta Utilities. The successful candidate will be responsible for leading our customer operations team and ensuring compliance with all relevant laws, regulations, and tariffs.
The ideal candidate will have a proven track record in revenue cycle management, accounts receivable, or related areas, with demonstrated knowledge of consumer billing, credit, and payment regulations.
Key Responsibilities:
- Revenue Assurance & Protection:
- Manage the overall quality assurance of billing, payment, and credit work.
- Collaborate with BPO service providers, Finance, and Meter Services to minimize losses from unbilled revenues, arrears, and bad debt.
- Oversee the revenue protection program to address theft or unbilled accounts and recover lost revenues effectively.
- System Management & Data Oversight:
- Lead the design, functionality, and data quality for CRM platforms (e.g., Oracle) and related systems supporting Customer Operations.
- Ensure seamless integration and functionality of customer systems through hands-on involvement in system design, conversions, and data validation.
- Regulatory Compliance & Reporting:
- Develop and implement billing and credit-related regulatory strategies in collaboration with Regulatory Affairs and Customer Operations.
- Ensure compliance with regulations, including SOX reporting, PCI DSS, FACTA, NACHA, and other banking rules, in coordination with the Office of General Counsel and Internal Audit.
- Prepare monthly and ad hoc regulatory reports on billing and credit data for commissions and internal/external stakeholders.
Requirements:
- Bachelor's degree in business administration, finance, accounting, or a related field. Advanced coursework or a post-graduate degree is preferred.
- Minimum of 5+ years in revenue cycle management, accounts receivable, or related areas.
- Demonstrated knowledge of consumer billing, credit, and payment regulations.
- Previous experience working with Oracle CRM or similar systems.
- Experience negotiating with advocacy agencies or regulators preferred.
- Proficiency in MS Office applications and data analytics software.
- Proven ability to manage and optimize customer information systems.
- Exceptional communication skills with the ability to present complex ideas clearly to diverse audiences.
- Strong leadership, project management, and conflict resolution abilities.
- A track record of fostering innovation and adaptability in dynamic environments.
Estimated Salary: $85,000 - $110,000 per year, depending on experience.
-
Senior Operations Director
3 days ago
New Orleans, Louisiana, United States Churchill Downs Louisiana Horseracing Co Full timeJob Summary:This is a dynamic leadership position responsible for the overall strategy and direction of slot and sportsbook operations at Churchill Downs Louisiana Horseracing Co. The Senior Operations Director will oversee the development and implementation of business plans, manage budgets, and drive revenue growth.Key Responsibilities:Assess business...
-
Regional Operations Director
2 days ago
New Orleans, Louisiana, United States Veolia WTS Full timeJob Title: Regional Operations DirectorWe are seeking a skilled Regional Operations Director to oversee and manage a specific geographic region for Veolia WTS. As a key member of our team, you will be responsible for leading a dispersed team of Field Service Employees within an assigned geography and contracts portfolio.About the Role:Manage contracts and...
-
Director of Wellness and Customer Experience
2 days ago
New Orleans, Louisiana, United States Restore Hyper Wellness Full timeAbout the PositionWe are seeking a highly skilled and experienced Director of Wellness and Customer Experience to lead our studio's operations. This individual will be responsible for meeting performance metrics, driving revenue growth, and overseeing facilities maintenance. As an expert in customer service, you will cultivate a culture that provides...
-
Restaurant Operations Director
1 week ago
New Orleans, Louisiana, United States OnePack Hospitality Group Full timeWe are seeking a Restaurant Operations Director to oversee daily operations of one of our successful polished casual concepts. Located in various locations, including the CBD, warehouse district, and uptown areas, this role is responsible for ensuring exceptional guest service and maintaining a safe work environment.Key Responsibilities:Sourcing, hiring, and...
-
Customer Experience Director
2 weeks ago
New Orleans, Louisiana, United States Delta Utilities Full timeJob DescriptionWe are seeking a dynamic leader to join our team at Delta Utilities as a Customer Experience Director. This is a full-time position based in New Orleans, Louisiana.The ideal candidate will be a visible leader to their team, modeling customer-centric behaviors aligned with Delta Utilities' mission and values. The role will be responsible for...
-
Director of Fundraising Operations
2 days ago
New Orleans, Louisiana, United States Tulane University Full timeAbout the PositionWe are seeking a highly motivated individual to join our team as a Director of Fundraising Operations. The successful candidate will be responsible for overseeing the day-to-day operations of the Green Wave Club development office.Key Responsibilities:Management of development-related databases and systemsGift receipting and processing for...
-
Executive Operations Director
2 weeks ago
New Orleans, Louisiana, United States Bellegarde Bakery Full timeCompany OverviewBellegarde Bakery is a renowned worker-owned cooperative dedicated to delivering high-quality, stone-milled flour and whole-wheat baked goods. Our commitment to excellence and customer satisfaction drives our success.Role SummaryThe Executive Operations Director will lead the overall operations of Bellegarde Bakery, ensuring its long-term...
-
Restaurant Operations Director
4 weeks ago
New Orleans, Louisiana, United States Cajun Group LLC Full timeAt Cajun Group LLC, we are seeking a seasoned Restaurant Operations Director to oversee the day-to-day activities of our high-volume quick service restaurants.We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.Job DescriptionThis position is responsible for ensuring operational excellence in all...
-
Restaurant Operations Director
1 week ago
New Orleans, Louisiana, United States MERIL Full time**Job Overview:**As the Restaurant Operations Director at MERIL, you will oversee all aspects of daily operations with a focus on delivering exceptional guest experiences and driving business success. Key responsibilities include financial management, talent development, conflict resolution, and menu optimization.**Compensation Package:** $120,000 - $150,000...
-
Front Office Operations Director
3 days ago
New Orleans, Louisiana, United States Hotel Management of New Orleans LLC Full timeJob Title: Front Office Operations DirectorCompany Overview:Hotel Management of New Orleans LLC is a dynamic hospitality company committed to delivering exceptional guest experiences. We are seeking a seasoned Front Office Operations Director to oversee front desk operations and drive business success.Salary:$85,000 - $110,000 per yearJob Description:The...
-
Senior Billing Operations Director
4 weeks ago
New Orleans, Louisiana, United States City of New Orleans Full timeJob Description:City of New OrleansWe are seeking a highly skilled Senior Billing Operations Director to join our team. This is a professional, supervisory, administrative and technical role that involves directing all activities relating to the Billing and Accounts Receivables Department.About the Role:The Director of Billing and Accounts Receivables will...
-
Hybrid Retail Sales and Operations Director
2 days ago
New Orleans, Louisiana, United States Amtel Repair | Cell Phone Repair at CPR-Saint Andrew Full timeJob Overview:CPR Cell Phone Repair by Amtel Repair offers a unique opportunity for individuals to join our team as a Hybrid Retail Sales and Operations Director. This role combines leadership and technical skills, making it an exciting career path for those interested in electronics and customer service.Salary: $40,000 - $45,000 per yearIn this position, you...
-
Healthcare Operations Director
7 days ago
New Orleans, Louisiana, United States LCMC Health Full timeAbout the RoleThis is a great opportunity to join a dynamic team at LCMC Health and contribute to the success of our organization. As a Healthcare Operations Director, you will be responsible for leading revenue cycle initiatives, improving operational efficiency, and ensuring compliance with regulatory requirements.The ideal candidate will have a strong...
-
Hotel Operations Director
4 weeks ago
New Orleans, Louisiana, United States The Riverfront Hotel Full timeCompensation: We offer a competitive salary of $120,000 - $180,000 per year, depending on experience and qualifications.About Us: The Riverfront Hotel is a leading hospitality company with a portfolio of luxury hotels across the globe. Our mission is to provide exceptional guest experiences while maintaining the highest standards of quality and service.Job...
-
Supply Chain Operations Director
4 days ago
New Orleans, Louisiana, United States KREWE Full timeSupply Chain Operations Director Job DescriptionWe are seeking an experienced Senior Director of Supply Chain Operations to join our team in New Orleans. As a key member of our operations team, you will be responsible for overseeing the end-to-end manufacturing process, ensuring timely and efficient delivery of products, and driving operational...
-
Senior Medical Director of Clinical Operations
4 weeks ago
New Orleans, Louisiana, United States ChenMed Full timeOverviewChenMed, a rapidly growing healthcare provider for seniors, seeks an exceptional Senior Medical Director of Clinical Operations to lead our clinical teams and drive high-quality patient care. As a seasoned physician leader, you will oversee clinical outcomes, manage medical directors, and develop talent to deliver outstanding results.About the RoleWe...
-
Hotel Operations Director
4 weeks ago
New Orleans, Louisiana, United States The Riverfront Hotel Full timeAbout The Riverfront HotelLocated in the heart of New Orleans, The Riverfront Hotel is a leading hospitality management company with a proven track record of delivering exceptional guest experiences. We are seeking an experienced Hotel Operations Director to join our team and play a key role in driving hotel profitability through revenue generation, cost...
-
Director of Cybersecurity Operations
1 week ago
New Orleans, Louisiana, United States Delta Utilities Full timeSenior Cybersecurity Role at Delta UtilitiesDelta Utilities is seeking a seasoned cybersecurity professional to serve as its Director of Cybersecurity. This role involves overseeing the development, implementation, and management of a comprehensive cybersecurity program tailored to the needs of a natural gas utility firm. The ideal candidate will have a...
-
Senior Food and Beverage Operations Director
4 weeks ago
New Orleans, Louisiana, United States Marriott Full timeOverviewWe are seeking an experienced Senior Food and Beverage Operations Director to join our team at the Sheraton New Orleans Hotel. This role is responsible for assisting with supervising food and beverage/culinary daily operations, ensuring guest and employee satisfaction while maintaining the operating budget.
-
Product Operations Director
3 weeks ago
New Orleans, Louisiana, United States KREWE Full timeProduct Operations DirectorKREWE is an independent high-fashion eyewear company that embodies the creativity and spirit of New Orleans, our hometown. With a strong focus on quality and attention to detail, we have established ourselves as a leading brand in the industry.We are seeking a strategic and results-driven leader to elevate our product management...