Bilingual Case Manager

4 weeks ago

San Diego, California, United States Jewish Family Service Full time
Job Title: Bilingual Case Manager - Immigration Services

At Jewish Family Service of San Diego, we are seeking a highly skilled and compassionate Bilingual Case Manager to join our Immigration Services team. As a Bilingual Case Manager, you will play a critical role in providing case management services to asylum seekers and refugees, ensuring they receive the support and resources they need to rebuild their lives.

Responsibilities:
  • Welcome and support guests at shelter locations, providing basic necessities and answering questions upon arrival.
  • Conduct intake and assessment with clients to determine immediate needs, both over the phone and in person.
  • Ensure client needs are addressed in a timely and professional manner, providing trauma-informed support and de-escalation techniques.
  • Maintain accurate and up-to-date case notes, coordinating onward travel arrangements with guests and sponsors.
  • Connect individuals and families with resources while they are enrolled in our program, ensuring a smooth transition to independence.
  • Collaborate with the shelter team to ensure guests are prepared for onward travel, coordinating with staff between multiple shelter locations.
  • Perform data entry in client management software, running reports and analyzing information as needed.
  • Accompany guests to off-site appointments, guiding them to local homeless service providers as needed.
  • Ensure case management protocols are adhered to, maintaining a health, safe, and clean workspace.
Requirements:
  • Proficiency in Word, Excel, and Outlook.
  • Experience working within client database systems.
  • Knowledge and experience in case management skills, with a focus on trauma-informed care.
  • Exceptional organizational and analytical skills, with the ability to multitask efficiently and effectively.
  • Experience with advising upon, following, and executing program protocols, with a strong understanding of foreign-born immigrant populations.
  • Ability to de-escalate and provide trauma-informed support, with a sensitivity to cultural differences present in the service population.
  • Strong team player with excellent communication skills, both verbally and in writing.
  • Associates/Bachelor's degree in social service program and/or at least 1 year experience.
Preferred Qualifications:
  • Bilingual in Spanish/English (or other language commonly spoken at the shelter).
  • CPR/First Aid & AED Certification, but not required.

We offer a comprehensive benefits package, including comprehensive, low-cost healthcare coverage, generous employer 401(k) contributions, and employer-covered life insurance. Time away from work is critical in bringing your best self to work, and we offer paid vacation time and sick leave, 15 paid holidays, and 2 Wellness Days to support employees' mental wellness.

At Jewish Family Service of San Diego, we are committed to building a stronger, more resilient community. If you are passionate about providing exceptional case management services to asylum seekers and refugees, we encourage you to apply for this rewarding opportunity.

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