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Client Engagement Manager for OrderMyGear

2 months ago

Dallas, Texas, United States OrderMyGear Full time
About OrderMyGear:
OrderMyGear is a trailblazer in the technology landscape for team apparel and promotional merchandise. We are committed to innovation, continuously redefining the future of group online commerce.

At OrderMyGear, we view challenges as opportunities and strive to cultivate a community of dedicated professionals who embrace change and embody our core values.

As we expand our platform and enhance the eCommerce experience for our clients and their customers, we invite you to become an integral part of our journey.

Role Overview:
As a Client Engagement Manager, you will play a crucial role in driving revenue growth and client retention within your designated portfolio.

Your primary objective will be to establish and nurture robust, long-lasting relationships with clients, gain insights into their needs, and promote the comprehensive adoption of our solutions within their operations.

Collaboration with cross-functional teams will be essential as you address client inquiries, offer strategic advice, and pinpoint opportunities for expansion.

Key Responsibilities:
  • Relationship Development: Forge strong, trusting connections with your assigned clients. Engage in regular communication to comprehend their needs and challenges.
  • Account Insights: Maintain an in-depth understanding of your key accounts, including their objectives, primary products, ongoing initiatives, and performance metrics.
  • Growth Strategy: Identify and implement strategies for growth within your account base, focusing on cross-selling, new advertising avenues, and enhanced product visibility on our platform.
  • Training Initiatives: Educate new and existing representatives within your accounts on product features, best practices, and overall platform processes.
  • Client Retention: Monitor account health and proactively address potential risks to prevent churn.
  • Data Management: Regularly update and maintain account information in our systems.
  • Client Engagement: Prepare and conduct regular business reviews to align with clients' goals and workflows.
  • Team Collaboration: Work closely with various teams, including Sales, Support, Onboarding, Technology, and Product, to fulfill client requests and initiatives.
Qualifications:
  • A bachelor's degree in business or a related field, or equivalent experience.
  • A minimum of 2 years of experience in Client Success or Account Management within a SaaS environment.
  • Proven ability to manage time effectively and handle multiple clients simultaneously.
  • Strong organizational skills and meticulous attention to detail.
  • Demonstrated capability to communicate and influence stakeholders at all levels, including executive leadership.
  • Comfortable navigating a dynamic work environment.
  • U.S. Citizen or Permanent Resident status required.
Preferred Qualifications:
  • Experience in the Promotional Products or Branded Apparel sector.
  • Willingness to work in the office a few days a week.
  • Ability to travel occasionally, not exceeding 10% of the time.
Equal Opportunity Employer:
OrderMyGear is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.

This policy applies to all aspects of employment, including recruitment, hiring, promotion, and training.

Benefits:
  • Competitive benefits and paid time off.
  • 401(k) plan with employer matching.
  • Paid parental leave.
  • Discounts on name-brand products.
In-Office Perks:
  • Catered meals.
  • Company outings and social events.
  • Casual work environment.
  • Fully stocked kitchen.