Application Manager

4 weeks ago

Columbus, Ohio, United States Western Alliance Bank Full time
Job Title:
Application Manager

Job Summary:
Western Alliance Bank is seeking an experienced Application Manager to lead our application support team. The successful candidate will be responsible for developing and directing a team of application support engineers for Western Alliance Bank's National Business Lines (NBL).

Key Responsibilities:
• Develop a disciplined approach in vetting, implementing and monitoring change activity.
• Monitor, manage and communicate issues/incidents in the daily course of business.
• Develop deep understanding of our technology engineering (networks, systems, vendors) and the role/responsibilities that each team plays in operating our business solutions.
• Build and maintain KPIs and KRIs to monitor the stability and application performance.
• Manage and assign work through Tickets, Incidents and Project work across support engineers.
• Manage robust, reliable, secure and scalable systems on premise or in the cloud.
• Ensure adherence to key IT control processes and provide support for compliance and regulatory review of controls.
• Drive employee development, retention, resource planning, talent management, performance management, and achieve a diverse and engaged workforce.

Requirements:
• 8+ years in a bank and/or FI delivering technical capabilities (in IT or business line) as a service to the organization; leading application management or development, IT change control and change management, business process improvement, IT application management, incident management.
• 8+ years' experience in management, project management, IT consulting, or related field.
• 8+ years' experience working on project(s) involving multiple development life cycles (SDLC).
• 4+ years leading people and developing expertise to manage a scaling environment, working to develop opportunities for people from within the organization and growing a team to be a leading contributor to our future success.
• Demonstrated communication skills across multiple groups including technical resources, application teams, business teams and executive leadership.
• Bachelor's Degree in Computer Science, CIS, Engineering, or related field.
• Strong ITIL skills in Change, Incident and Problem Management.
• Foundational knowledge on technical infrastructure and architecture to deliver a resilient processing environment preferably Cloud based solution (Azure is a plus).

What We Offer:
Western Alliance Bank offers a competitive salary, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career.

About Us:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. We are committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. We are committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR or call . When contacting us, please provide your contact information and state the nature of your accessibility issue.

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