IT Application Manager
4 weeks ago
Job Title: IT Application Manager
About the Role:
We are seeking an experienced IT Application Manager to join our team at Insight Global. As a key member of our Client Services team, you will be responsible for managing the Customer Engagement portfolio, including Call Center, Website, Mobile Application, Chatbot, CRM, Sales, and Marketing systems.
Key Responsibilities:
- Provide leadership and day-to-day guidance to product and application support teams.
- Continuously improve application value delivery, uptime, and stakeholder satisfaction.
- Provide service ownership for assigned application domains.
- Continuously implement and improve best practices based on ITIL.
- Drive program delivery using PMO methodologies.
- Align with organizational strategies and priorities, partner with peer groups, and develop multi-year technology roadmaps.
- Relentless focus on the culture of safety, process compliance, accountability, and collaboration.
Requirements:
- Bachelor's degree or equivalent work experience.
- 5+ years of experience in the applications technology space, including SDLC, program delivery, and working with service providers and distributed teams.
- 3+ years of experience in call center/telephony environment (Gensys, Nuance, NICE).
- 2+ years of experience leading or supervising IT teams.
- 1+ years of experience in cloud technology. Regulated utility experience strongly preferred.
- CCaaS experience preferred.
- PMP and/or Agile certifications.
- ITIL certification preferred.
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