IT Application Manager
3 weeks ago
Job Summary
As a key member of our Clients Team, the IT Application Manager is responsible for overseeing the Customer Engagement portfolio, which includes Call Center, Website, Mobile Application, Chatbot, CRM, Sales, and Marketing systems. This role requires collaboration with both internal and external team members to ensure seamless support.
Key Responsibilities
- Provide leadership and day-to-day guidance to product and application support teams.
- Continuously improve application value delivery, uptime, and stakeholder satisfaction.
- Implement and improve best practices based on ITIL.
- Drive program delivery using PMO methodologies.
- Align with organizational strategies and priorities, partner with peer groups, and develop multi-year technology roadmaps.
Requirements
- Bachelor's degree or equivalent work experience.
- 5+ years of experience in the applications technology space, including SDLC, program delivery, and working with service providers and distributed teams.
- 3+ years of experience in call center/telephony environment (Gensys, Nuance, NICE).
- 2+ years of experience leading or supervising IT teams.
- 1+ years of experience in cloud technology.
Preferred Qualifications
- Regulated utility experience strongly preferred.
- CCaaS experience preferred.
- PMP and/or Agile certifications.
- ITIL certification preferred.
Benefits
Insight Global offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401(k) retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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