Application Manager

3 weeks ago

Columbus, Ohio, United States The Hartford Full time
Job Description

Job Title: Technical Lead - IE07DE

Job Summary: We are seeking a highly skilled Technical Lead to join our team at The Hartford. As a Technical Lead, you will be responsible for ensuring the availability and quality of our applications, as well as overseeing the health of our systems.

Key Responsibilities:

  • Ensure application availability and quality of service
  • Oversee application health, including impacts from changes introduced by development, maintenance infrastructure, and configuration impacts
  • Communicate business impacts for production issues
  • Ensure business SLA adherence
  • Support OLA adherence
  • Oversee Applications Life Cycle Management (Technology Currency and Application sun-setting) and Information Life Cycle Management (Data Purging, Compliance retention)
  • Ensure applications adhere to technology and business roadmaps
  • Develop options and alternatives to maximize investments
  • Ensure a proper Disaster recovery solution is in place
  • Oversee compliance initiatives such as PII, SOX, PCI, and DATP
  • Remediate and remove all production incidents impacting the application
  • Drive year-over-year incident reduction, faster mean time to resolve, improve asset currency, and reduce per-unit support costs
  • Update knowledge base matrices and documentation on the app
  • Validate code repositories - DATP
  • Perform code scan analysis and remediation of vulnerabilities
  • Manage Disaster recovery
  • Perform patch upgrades
  • Perform application upgrades
  • Own SOX audits and validation
  • Own release planning and sign-off
  • Manage critical incident management
  • Manage vendor resource onboarding and offboarding
  • Own reverse demand events
  • Manage DEACs
  • Manage cyber events
  • Attend CAB meetings
  • Update PlanIT
  • Manage RBAC approvals
  • Provide SME and troubleshooting support
  • Build business relationships
  • Partner with business account managers to treat their business like their own
  • Ensure priority maintenance and enhancement business needs are met, partnering with the business in demand management, prioritization, and maintenance governance
  • Communicate all relevant activities, outages, or impacts to the business
  • Understand business partner goals and provide consultative advice to achieve those goals, including developing options that provide innovative solutions
  • Support business case development for significant enhancement requests, including projects when required
  • Partner with the business, IT Delivery Leads, and architecture to define the business strategy and translate that strategy to the corresponding technology strategy
  • Continually engage with Value Streams as a Stakeholder
  • Continually look for opportunities to increase customer satisfaction and deepen business relationships
  • Manage technical application management and asset integrity
  • Oversight of asset integrity
  • Capacity planning of environments
  • Support simplification and rationalization efforts
  • Ensure asset currency needs are met as part of Technology Maintenance Planning
  • Deliver non-discretionary and discretionary maintenance per business priorities and objectives
  • Manage staffing and sourcing mix, and within the sourcing mix, the right shape for on-shore/off-shore
  • Ensure coordination with Invest/Project Delivery, including any knowledge transfer activities required
  • Ensure application readiness for release
  • Participate in pre- and post-release meetings
  • Participate in release implementations
  • Ensure quality standards and continue to refine best practices and processes as needed
  • Manage vendor relationships for production support and maintenance
  • Responsible for SLA and KPI reporting, monitoring, management, and escalation
  • Plan, monitor, and manage sourcing capacity based on business demand
  • Maintain sourcing partner relationships, ensuring teams work in a cohesive manner
  • Be knowledgeable of and execute to our multi-year sourcing production support and maintenance contracts and any contract changes
  • Manage vendor to enterprise improvement, productivity, and quality goals
  • Ensure vendor adheres to contractual obligations

Qualifications:

Education: Degree in Computer Science or related discipline with a minimum of 5-7 years of work experience in IT systems operations and application development.

Preferred Experience: Some experience in an SRE role.

Skills:

  • Good software engineering skills, preferably with experience in Java, Pega, Identity and Access Management products, and Front-End technologies like Angular
  • Understanding of Linux system internals, familiar with the TCP or IP stack, network routing, and load balancing
  • Command of Observability tools such as DynaTrace, SumoLogic, TrueSight, CloudWatch, automation tools such as Ansible, and CI or CD pipeline tools such as Jenkins, UDeploy, SonarQube, AppScan, Nexis
  • Ability to root cause sources of instability in a high-traffic, distributed system
  • Understanding of large-scale complex systems from a reliability perspective
  • Experience with cloud technologies and any certificates like AWS Certified DevOps Engineer, AWS Certified Developer, Microsoft Certified Azure DevOps Engineer, Microsoft Certified Azure Developer, Certified Kubernetes Administrator, Certified Kubernetes Application Developer (a plus)
  • Strong relationship building skills
  • Exceptional communication skills - written and verbal
  • Excellent presentation skills and ability to formulate ideas for presentation to upper management

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