Client Relations Specialist
2 weeks ago
Job Title:
Client Relations Specialist
Position Type:
Full time
Salary:
$45,000 salary + commission on every unit upsold
Dept/ Location:
Customer Service, Phoenix region AZ
Reports to:
CSO
Core Focus
Floral Image North America, a premier provider of realistic floral arrangements and plant displays, is in search of a dedicated and enthusiastic Client Relations Specialist to join our dynamic team. The Client Relations Specialist (CRS) will play a crucial role in bolstering the overall sales strategy by selling, retaining, and growing our customer base.
Role and Responsibilities
Customer Relationship Management
Develop and sustain strong connections with existing clients, acting as their primary contact for all inquiries, orders, and support
Comprehend clients' needs and offer tailored recommendations to enhance their experience and maximize satisfaction
Conduct regular follow-ups with clients to evaluate their satisfaction levels and swiftly address any concerns or issues
Sales Support
Identify new business prospects and apply effective sales strategies to acquire new clients
Utilize diverse channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales
Deliver product presentations and demonstrations to highlight the advantages and features of our realistic floral arrangements
Collaborate with TSM to negotiate pricing, agreements, and terms of sale to optimize profitability while ensuring client satisfaction
Business Development
Spot opportunities for business growth within your designated territory and brainstorm ideas with TSM
Conduct market analysis to remain informed about industry trends, competitive landscape, and client preferences
Participate in company-wide training sessions, offsite meetings, trade shows, and conferences to broaden your professional network and promote Floral Image North America's offerings
Work Environment
This is a fully hybrid work position, with 100% travel in the Phoenix region. CRSs will be provided with a company vehicle, computer, and cell phone. The vehicle is branded and is used for transporting the products that our clients appreciate. This role may occasionally operate in a professional offsite office environment where business attire is required.
Floral Image offers comprehensive training, full support, and specific skills development for territory planning, the customer service process, approach, and the use of all technology to facilitate a seamless and efficient work experience.
Skills
Self-starter with a positive attitude and approachable demeanor
Exceptional communication and interpersonal skills to foster client rapport and establish long-term relationships
Ability to effectively present and demonstrate products to potential clients
Strong negotiation and persuasion skills to close sales and secure long-term agreements
Self-motivated and target-oriented, capable of working both independently and as part of a team
Excellent time management skills
Qualifications and Education Requirements
Minimum High School/GED Degree
Prior Sales and/or Customer Service experience preferred
Valid driver's license with a clean driving record required
Proven track record of achieving and exceeding sales targets in a B2B sales environment
Flexibility to travel within the assigned territory
Benefits
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home/Road
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Short Term & Long Term Disability
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