Client Relations Specialist

2 weeks ago

Phoenix, Arizona, United States W L Gore and Associates, Inc Full time
Position Overview: W L Gore and Associates, Inc. is seeking a Client Relations Specialist to enhance our Customer Service team dedicated to external clientele. In this capacity, you will deliver exceptional service and tailored solutions to both our external and internal stakeholders by supporting our innovative medical devices that positively impact patient care globally.

This role offers the possibility of a hybrid work arrangement, allowing for a combination of in-office and remote work, contingent upon the specific responsibilities and organizational needs.

Key Responsibilities:
  • Process orders utilizing an ERP system
  • Oversee inventory management and handle returns
  • Address internal customer inquiries via Phone, Email, Fax, and EDI (e-commerce system)
  • Act as a bridge between internal and external customers to achieve outstanding outcomes
  • Balance individual responsibilities while remaining attuned to daily operational demands
  • Recognize and anticipate customer needs
  • Employ systems, tools, and expertise to effectively manage inquiries
  • Identify opportunities for process enhancements that drive efficiency and improve customer satisfaction
  • Engage in additional tasks as required to support organizational objectives
Required Qualifications:
  • Bachelor's degree or a minimum of 3 years of proven experience in an administrative customer-facing role where precision and process adherence are critical
  • Proficient in navigating various software systems and applications
  • Ability to understand, recall, and articulate complex transactional information to clients, relying on established guidelines to perform tasks and resolve issues promptly
  • Strong written and verbal communication skills in the relevant language
  • Proficient in Microsoft Office Suite
  • Excellent organizational, time management, and multitasking abilities
  • Adaptable, open-minded, and solution-focused team player
  • Capable of thriving in a dynamic environment and executing effectively under pressure
  • Focused on individual, team, and organizational goals, with the ability to work independently and collaboratively
  • Willingness to travel up to 5%
Preferred Qualifications:
  • Experience in a customer service or call center environment, or within an international business context
  • Familiarity with global ERP systems, SAP, Salesforce, and/or inventory management and supply chain processes
  • Experience in project management and process improvement initiatives
What We Offer: Our success is rooted in the talent and creativity of our team members, and we are proud to provide a comprehensive and competitive rewards program that supports your daily needs and future aspirations.

We offer benefits that promote choice, flexibility, and overall well-being. In alignment with our belief that every team member should share in the collective success of the organization, we provide a unique Associate Stock Ownership Plan in each country, along with potential profit-sharing opportunities.

We are committed to fostering a diverse and inclusive workplace. By embracing diverse perspectives, ideas, and experiences, we unlock new possibilities and create a greater impact in the world. We take pride in our team members for building on our rich history of innovation and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity, and respect.

W L Gore and Associates, Inc. is an equal opportunity employer. We welcome all applications regardless of race, color, religion, sex, gender, national origin, ancestry, age, disability status, genetic information, pregnancy status, medical condition, marital status, sexual orientation, veteran status, gender identity and expression, or any other characteristic protected by applicable laws and regulations.

We are dedicated to maintaining a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws.

Our Talent Acquisition Team is available to address any inquiries.

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