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Lead Client Relations Specialist

2 months ago

Phoenix, Arizona, United States EMEA3 Recruitment Full time


Position Overview:
As a Lead Client Relations Specialist, you will embody the essence of the brand experience, serving as a guiding figure within the team. Your role will be pivotal in ensuring that every client interaction reflects the high standards of service expected.

This position is designed for those aspiring to advance into management, paving the way for future leadership opportunities.


Key Responsibilities:
  • Exceptional Client Engagement: Be a benchmark for client interaction and a source of inspiration for your colleagues.
  • Sales Accountability: Meet personal and team sales targets, taking responsibility for overall performance while supporting team efforts.
  • Client Experience Enhancement: Greet every client warmly, offering tailored advice across various product categories.
  • Sales Leadership: Demonstrate advanced clienteling skills, utilizing available tools to nurture existing relationships and attract new clients.
  • Brand Knowledge: Maintain the highest level of expertise regarding brand and product offerings.
  • Team Collaboration: Actively participate in team initiatives that drive store objectives.
  • Brand Standards Compliance: Uphold the brand's grooming and behavioral standards.
  • Management Support: Assist in daily operations, including floor management, inventory processes, visual merchandising, and client service.
  • Team Development: Collaborate with your Team Manager to mentor and develop Client Advisors, ensuring they align with business goals.
  • Policy Understanding: Exhibit a comprehensive understanding of company policies and provide assistance to colleagues as necessary.
  • Category Leadership: Take charge of a specific product category or area, becoming the go-to expert within the store.
  • Collaboration with Management: Work closely with various managers and teams to ensure that objectives are met.
  • Feedback Liaison: Serve as a communication bridge with head office teams, sharing insights on product performance and market trends.

Qualifications and Skills:

Experience in a management or assistant management role within retail or a client-focused industry such as hospitality is essential.

Fluency in German and English is required; proficiency in another relevant language, particularly from Eastern Europe, is advantageous.

A strong sales orientation and a genuine passion for engaging with clients and teams on the sales floor are crucial.

Ability to thrive in a dynamic, fast-paced environment while maintaining high energy levels.

A deep appreciation for luxury and fashion, coupled with a desire for a long-term career in retail.

Demonstrated work ethic, ownership of responsibilities, and a results-driven mindset.

Strong interpersonal skills and the ability to work collaboratively within a team.


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