ServiceNow Platform Support Lead

6 days ago


Washington, Washington, D.C., United States DirectViz Solutions, LLC Full time

Job Description:

As a seasoned IT Professional, you will play a key role in leading the ServiceNow platform support team at DirectViz Solutions, LLC. Your expertise in managing complex IT programs and implementing ServiceNow solutions will be invaluable in driving business outcomes and ensuring the delivery of high-quality services.

Estimated Salary: $120,000 - $150,000 per year.

Required Skills and Qualifications:

  • 10+ years of program management experience, with at least 5 years supporting ServiceNow implementations in the Federal Government.
  • 5+ years of demonstrated experience managing Federal Government IT programs, leading teams of at least 20 staff.
  • ITIL Certification or a minimum of 5 years working within an IT Operations environment.
  • Expertise in ServiceNow modules such as SecOps, IRM, and CAM.
  • Strong understanding of NIST Risk Management Framework (RMF) and automation practices.
  • Experience with cloud integration using platforms such as AWS, Azure, and Salesforce.
  • Proficiency in Agile methodologies and tools.
  • Strong analytical, communication, and leadership skills.
  • Experience delivering performance-based deliverables in a Federal Government setting.
  • Knowledge of Federal compliance standards and processes.


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