Customer Service Representative

2 days ago


Cary, North Carolina, United States 301 South Academy Management Full time
Job Summary

We are seeking a highly motivated and detail-oriented Server/Bar Assistant to join our team at 301 South Academy Management. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a memorable dining experience.

Key Responsibilities
  • Guest Service
    • Assist Servers and Bartenders with various steps of guest service, including resetting tables and interacting with guests in a professional and courteous manner.
    • Proactively anticipate and accommodate the needs of guests, ensuring their satisfaction and loyalty.
  • Table Management
    • Clear and reset tables, clean table areas, including chairs and banquettes, during service.
    • Pre-bus and assist with marking tables between courses.
  • Communication
    • Efficiently communicate the needs of guests to front-of-house and back-of-house employees and leadership.
  • Teamwork
    • Support ensuring guest satisfaction through working hand-in-hand with all service members.
    • Maintain general cleanliness of station and entire venue with attention to detail.
  • Opening and Closing Procedures
    • Properly set up floor and side station, perform side-work, and other opening/closing procedures as directed by management.
  • Reporting and Training
    • Report all breakage, damage of equipment or furniture immediately to management.
    • Attend and participate in daily pre-service meetings and training sessions or departmental meetings.
Requirements
  • Previous Experience
    • Previous experience in a similar role is preferred but not required.
  • Communication and Teamwork
    • Must be able to operate effectively as part of a team and communicate clearly.
  • Physical Ability
    • Must be able to stand, lift, and bend for extended periods of time.
    • Must be able to bend and lift up to 35 lbs. as needed.
    • Must be able to work and remain focused in a fast-paced and ever-changing environment.
  • Education
    • High School diploma, general education degree, or international equivalent is preferred.


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