Healthcare Customer Service Representative

1 week ago


Cary, North Carolina, United States CornerStone Staffing Full time

**Job Summary**

CornerStone Staffing is seeking a skilled Healthcare Customer Service Representative to join our team. As a key member of our healthcare services team, you will be responsible for providing exceptional customer service to patients and healthcare providers.

**Key Responsibilities:**

  • Respond to patient and provider inquiries related to insurance, billing, and scheduling in a timely and accurate manner.
  • Provide clear and concise information to resolve patient concerns and address their needs.
  • Maintain patient confidentiality and adhere to all relevant healthcare regulations.
  • Accurately document all patient interactions and maintain accurate records.

**Requirements:**

  • 2 years of experience in a healthcare setting, preferably in a customer service or call center role.
  • Strong verbal and written communication skills, with a professional and empathetic manner.
  • Proficient in Microsoft applications and able to maintain accurate records.
  • Familiarity with medical terminology and pharmacy experience is a plus.

**On-boarding Requirements:**

  • High School Diploma or equivalent (GED)
  • Criminal Background & Drug Screening
  • 2 verifiable employment references


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