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Healthcare Customer Service Representative

2 months ago


Cary, North Carolina, United States Bootz & Duke Sign Co. Full time

About Bootz & Duke Sign Co.
At Bootz & Duke Sign Co., we are dedicated to providing exceptional service that positively impacts our clients and the community.

Position Overview
We are seeking a Healthcare Customer Service Representative to support our pediatric care services. This role involves coordinating various responsibilities related to daily clinic operations, patient identification, check-in/check-out processes, and appointment scheduling.

Key Responsibilities
As a Healthcare Customer Service Representative, your duties will include:

  • Preparing for clinic visits by reviewing patient information and completing necessary pre-visit tasks.
  • Managing patient check-in procedures, ensuring accurate demographic data entry.
  • Collecting co-payments and managing financial transactions in accordance with company policies.
  • Coordinating laboratory and procedural requests as needed.
  • Answering phone calls, scheduling appointments, and delivering messages to healthcare providers.

Skills and Qualifications
The ideal candidate will possess:

  • Strong verbal and written communication skills.
  • Basic computer proficiency and data entry capabilities.
  • Knowledge of medical terminology and professional telephone etiquette.
  • The ability to organize tasks effectively and maintain positive relationships with clients.

Education and Experience
A high school diploma or equivalent is required, along with a minimum of one year of experience in a customer service role, preferably within a healthcare environment.

Diversity and Inclusion
Bootz & Duke Sign Co. is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We believe that a variety of perspectives and experiences enrich our community and contribute to our success.

Physical Requirements
This position may require specific physical and mental abilities, and reasonable accommodations will be provided as needed.