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Administrative Support Specialist

2 months ago

Hampton, New York, United States NAVADERM Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Administrator to join our team at NAVADERM. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.

Key Responsibilities
  • Administrative Support: Greet patients with a smile and a professional demeanor, checking them in and obtaining necessary information.
  • Patient Registration: Register new patients and update existing patient demographics, collecting detailed personal and financial information.
  • Insurance Verification: Verify patient insurance information and coordinate prior authorizations for medications and procedures.
  • Scheduling: Schedule follow-up appointments and coordinate referrals with other physicians or services.
  • Communication: Answer telephones, direct calls to staff, and return patient phone calls and emails.
  • Team Collaboration: Work closely with the practice team to ensure each patient receives the best care possible.
Clinical Responsibilities
  • Escort Services: Escort patients from the lobby to the exam/treatment rooms.
  • Medical Records: Collect patient medical information, update medical records, and input information in the Electronic Medical Record (EMR).
  • Medication Management: Reconcile medication history and ensure lasers are ready for daily use.
  • Exam Room Preparation: Prepare and assist with examinations, procedures, and treatments.
  • Treatment Procedures: Perform and record treatment procedures under the direction of the physician.
Qualifications and Skills
  • Communication Skills: Excellent written and verbal communication skills, with the ability to multi-task and work courteously with fellow employees, physicians, patients, and vendors.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Customer Service Skills: Excellent customer service skills, with a focus on providing exceptional patient care and satisfaction.
  • Education and Certifications: Certified Medical Assistant or Registered Medical Assistant required.
Benefits
  • Competitive Pay: We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, paid time off, life insurance, 401(k), short-term and long-term disability, and flexible spending accounts.
Physical Requirements

This role may require lifting heavy objects, performing repetitive tasks, and requiring light cleaning. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, age, disability, sex, sexual orientation, gender identity, or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, or any other characteristic protected by applicable equal employment opportunity laws.