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Customer Service Representative

1 month ago

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Job Summary

We are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team. As a key member of our team, you will provide exceptional service to our members through phone, chat, and email interactions.

Key Responsibilities
  • Update and maintain accurate member information.
  • Facilitate internal transfers and set up autopay arrangements.
  • Process CD Future Saver withdrawals and rebate fees in a timely manner.
  • Provide and post consumer loan payoffs, ensuring member satisfaction.
  • Assist members in understanding their statements and check copies, providing clear explanations.
  • Conduct account verification to ensure member security and prevent unauthorized access.
  • Support members with online banking and account inquiries, offering solutions and guidance.
  • Provide knowledge on card applications, online functionality, mobile functionality, and mobile wallet features.
  • Engage in discovery conversations to identify and address member needs, referring them to specialists as necessary.
  • Consistently meet engagement goals and expectations, demonstrating a commitment to member satisfaction.
Benefits
  • We offer a comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with employer matching, supporting your long-term financial goals.
  • 15 days of paid time off and 5 days of personal/sick leave, increasing with tenure.
  • Wellness/gym reimbursement of $35/month, promoting a healthy work-life balance.
  • Student debt relief and tuition prepayment assistance, helping you achieve your educational goals.
  • Continuing education resources, supporting your professional development.
Requirements
  • 1-3 years of related experience, preferably in a customer service role.
  • Previous experience in a fast-paced call center environment is a plus.
  • Excellent communication skills for effective interaction with members and staff.
  • Strong problem-solving abilities and attention to detail.
  • Superior customer service skills and a commitment to member satisfaction.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.