Customer Service Representative

2 weeks ago


Montpelier, Vermont, United States EastRise Credit Union Full time
Member Service Associate

New England Federal Credit Union is seeking a highly skilled Member Service Associate to join our Contact Center team in South Burlington or Montpelier. As a key member of our team, you will provide exceptional service to our members through efficient, accurate, and polite interactions via phone, chat, and email.

Key Responsibilities:
  • Update member information and conduct transactions with precision and attention to detail.
  • Set up internal transfers, autopay, and manage consumer loan payoffs with ease.
  • Provide accurate and timely assistance with online banking, account line assistance, and card applications.
  • Utilize effective problem-solving skills to resolve member inquiries and concerns.
  • Meet engagement goals and consistently deliver high-quality service.
Requirements:
  • A minimum of one year up to three years of similar or related experience, including preparatory experience.
  • Previous customer service experience in a fast-paced call center environment is preferred.
  • Excellent communication and problem-solving skills, with a strong attention to detail.
  • Superior customer service skills and the ability to empathize with members' needs.
What We Offer:
  • A competitive hourly wage of $20.43-$24.03.
  • A comprehensive benefits package, including medical, dental, vision, 401k, and paid time off.
  • Opportunities for growth and development in a dynamic and supportive team environment.


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