Customer Service Representative

4 weeks ago


Montpelier, Vermont, United States EastRise Credit Union Full time
Member Service Associate

EastRise Credit Union is seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team. As a key member of our team, you will be responsible for providing exceptional service to our members through various communication channels, including phone, chat, and email.

Key Responsibilities:

  • Provide accurate and timely information to members regarding their accounts and services.
  • Process transactions and resolve member inquiries in a professional and courteous manner.
  • Utilize problem-solving skills to address member concerns and escalate issues as necessary.
  • Collaborate with internal teams to ensure seamless service delivery and member satisfaction.
  • Stay up-to-date on product and service offerings to provide informed guidance to members.

Requirements:

  • 1-3 years of experience in a customer-facing role, preferably in a fast-paced call center environment.
  • Excellent communication and interpersonal skills to effectively interact with members and colleagues.
  • Ability to work in a team-oriented environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills to resolve complex member issues.
  • Basic computer skills and proficiency in Microsoft Office applications.

What We Offer:

  • A competitive hourly wage and benefits package.
  • Opportunities for professional growth and development in a dynamic and supportive environment.
  • A collaborative and inclusive team culture that values diversity and promotes work-life balance.

Apply Today:

If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our EastRise Credit Union team.



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