Veterinary Hospital Client Service Representative

1 week ago

Atlanta, Georgia, United States Innovetive Petcare Full time
Client Service Representative Job Description

We are seeking a highly motivated and experienced Client Service Representative to join our dynamic team at Brookhaven Animal Hospital. As a CSR, you will be the first point of contact for our clients, providing exceptional customer service while ensuring the smooth operation of our veterinary hospital.

Key Responsibilities:
  • Client Interaction: Greet clients warmly and professionally, manage incoming calls, schedule appointments, and address inquiries about services, pet care, and hospital policies.
  • Appointment Management: Coordinate the scheduling of veterinary appointments for routine exams, surgeries, and emergency visits, ensuring optimal use of the veterinarians' time.
  • Patient Records: Maintain accurate and up-to-date patient records, including medical histories, vaccination schedules, and client contact information, ensuring confidentiality and compliance with veterinary regulations.
  • Payment Processing: Handle transactions with accuracy, processing payments for services rendered, and discussing financial options with clients as needed.
  • Client Education: Provide clients with information regarding pet care, vaccination schedules, and post-treatment instructions, fostering an understanding of veterinary services and recommendations.
  • Team Collaboration: Work closely with veterinarians, technicians, and other staff members to facilitate effective communication and enhance the overall client and patient experience.
  • Problem Resolution: Address client concerns and complaints with empathy and professionalism, seeking to resolve issues efficiently and maintain a positive atmosphere.
  • Inventory Management: Assist in maintaining the front desk area and ensure that promotional materials and pet care products are stocked and well-presented.
Requirements:
  • Experience: Minimum of 2 years of experience in a client service role, preferably within a veterinary hospital or related field, with familiarity with veterinary terminology and procedures.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and staff.
  • Organizational Skills: Strong organizational skills and the ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Technical Proficiency: Proficient in using veterinary practice management software, Microsoft Office, and basic office equipment.
  • Compassionate Attitude: A genuine love for animals and a commitment to providing exceptional service to both pets and their owners.
What We Offer:
  • Competitive Salary: Commensurate with experience.
  • Benefits: Health, dental, and vision insurance, including accidental/life insurance, 401k + employer match, and more.
  • Paid Time Off: PTO and holiday pay for any working holidays.
  • Employee Discounts: Discounts on veterinary services.
  • Professional Development: Opportunities for professional development and continuing education.

We are an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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