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Client Service Coordinator

2 months ago

Atlanta, Georgia, United States Banfield Pet Hospital Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team, and ensuring exceptional client care and communication. This position requires a strong ability to multitask, provide professional service, and educate clients about our services and their pet's health.

Key Responsibilities
  • Client Service: Provide exceptional client service, ensuring a welcoming and friendly experience for all clients and their pets.
  • Flow Management: Drive the flow of clients and pets through the hospital, maximizing productivity and efficiency.
  • Communication: Ensure effective communication with clients, associates, and veterinarians to provide seamless service.
  • Education: Educate clients about our services, including Optimum Wellness Plans, preventative care, and pet health needs.
  • Administrative Tasks: Assist with administrative tasks, including data entry, financial management, and scheduling.
Requirements
  • Leadership: Demonstrate leadership skills, including the ability to motivate and guide a team.
  • Customer Focus: Provide exceptional customer service, ensuring a positive experience for all clients.
  • Communication Skills: Possess strong communication skills, including verbal and written communication.
  • Problem-Solving: Demonstrate strong problem-solving skills, including the ability to identify and resolve issues.
  • Computer Skills: Proficient in computer software, including Microsoft Office and other relevant applications.
Working Conditions
  • Work Environment: Work in a fast-paced, dynamic environment with a high level of customer interaction.
  • Physical Demands: Stand, walk, stoop, kneel, crouch, and climb, with the ability to lift up to 50 pounds.
  • Visual Requirements: Possess good hand-eye coordination, arm-hand-finger dexterity, and visual acuity to use a keyboard and operate equipment.
Education and Experience
  • High School Diploma: Possess a high school diploma or equivalent.
  • Medical Background: Preferably possess a medical background, including veterinary technician or human healthcare experience.
  • Customer Service Experience: One year of customer service experience, preferably in a healthcare or veterinary setting.